Organization overview

Digital, Data and Product (DDP) is leading the Commercial Bank's (CB) evolution into a design-led, product-driven, digital-first organization to meet the rapidly changing needs of our clients and deliver intuitive products at speed and scale. CB Sales Enablement plays a critical role within DDP to empower sales teams and partners through a cohesive ecosystem of sales tools and training resources.

Job summary

You will help ensure our product delivers value by establishing success measures, monitoring progress, and turning data into insights to increase the platform's positive impact on the business. You will help Product teams make data-driven decisions to better meet the needs of our users and improve business results.

Job responsibilities

• Identify and measure success factors which contribute to an overall product health map
• Review and understand application usage patterns and collaborate with Product Manager counterpart to offer insights into product roadmap of development
• Manage standardized reporting and analytics for consumer experience (e.g., OKRs and KPIs reporting)
• Monitor progress toward KPIs/OKRs, understand gaps, and provide solutions to bridge gaps
• Set, capture and contribute to the product team a deep knowledge of our users and customers, and the data about how our customers engage with our products.
• Deeply understand needs of customers and their entry point to adopting the product
• Drive customer adoption (including understanding barriers)
• Develop dashboards and analytic products and presentations leveraging usage, performance and other data
• Review and manage customer feedback and seek to improve the customer experience

Required qualifications, capabilities, and skills

• 3-5 years of experience in customer success and/or analytics field
• Smart thinker, innovator, decision-maker
• Effective leadership skills
• Strong analytical, organization, and communication skills
• Strong sense of responsibility and accountability
• Working knowledge of Microsoft Office Products

Preferred qualifications, capabilities and skills

• Experience with CRMA, Tableau or other BI tool or analytical package a plus
• Strong PowerPoint and presentation skills a plus
• Working knowledge of Salesforce, Jira, or Confluence is a plus
• Experience in B2B SaaS company is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
New York,NY $84,600.00 - $125,000.00 / year