Customer Service Supervisor Job at In-Home Companions

In-Home Companions Three Rivers, MI

$17 - $19 an hour

This is an exciting time to join In Home Companions. We are opening a new office in Three Rivers. After becoming an over three million dollar independant company that has grown tremendously due to the wonder people on our team. Opportunity for growth and advancement and the opportunity to work in a business that you continue to help shape is great for people that are real go getters.

Position Summary

This Position involves: training caregivers, hiring, onboarding, filling in for shifts, in call responsibilities

Reporting to the Branch Manager the Care Coordinator is responsible for many aspects of the Paw Paw and south east market.Including: Care Management ,Recruiting, Employee Development.

Responsibilities

  • Using Clear Care / Well Sky to manage the Schedule
  • Work with other team members to coordinate various aspects of a client’s care.
  • Evaluate clients to determine appropriate service mix, including activities, personal care needs and need for outside services. Coordinate and liaise with outside service providers as needed. Evaluate and document safety issues and concerns and plan for addressing.
  • Open new cases and complete service agreements and related forms with clients/families.
  • Recruit, Hire and engage caregivers on your team
  • Create a consistent schedule for clients and always fill shifts with call ins.
  • Fill in for shifts if no other help is available- including over nights and weekends.
  • Train caregivers

Position Requirements

  • Extensive Caregiving experience including: Hoyer, Personal Care, Hospice and memory care
  • Experience hiring and recruiting
  • Comfortable with computers
  • Well Sky Clear Care experience a plus
  • Available with a normal 8a to 5p schedule with willingness to fill in when needed beyond those hours.
  • Excellent verbal and written communication skills.
  • Organizational skills, accuracy and attention to detail.
  • Ability to work independently with minimal supervision.

Job Type: Full-time Exempt

Benefits:

  • Paid time off
  • Health Insurance
  • Dental
  • 401k Match 6%
  • Life Insurance
  • Weekly Pay
  • Incentives

Schedule:

  • Monday to Friday- On call rotation Rotating Weekends

Supplemental Pay:

  • Bonus pay

“We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Evening shift
  • Monday to Friday
  • On call
  • Overnight shift
  • Overtime
  • Weekend availability

Work setting:

  • In-person

Application Question(s):

  • Are you able to own your market by being available for a regular schedule but covering for emergencies as well?
  • Vaccinated for Covid 19 or willing to be?
  • Are you comfortable using and training others to a hoyer, sit to stand and personal care?
  • Do you have home care scheduling experience?

Education:

  • High school or equivalent (Required)

Experience:

  • Memory care: 1 year (Required)
  • Elderly care: 1 year (Required)

License/Certification:

  • Driver's License (Required)
  • CNA (Preferred)

Work Location: In person




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