This position will need to be available Monday-Saturday. Saturday is 7am-1pm. There is some flexibility with the weekday shift. This individual must be willing to commute between Michael Brothers Adamsburg and Michael Brothers Mt Pleasant (it is about 20 minute drive)

Summary

Receives, processes, and directs calls from customers acting as the first point of contact to take orders, answer questions, suggest products, resolve conflict, and take payments. Will work in the scale house by serving as the first point of contact for customers deposing of waste and scrap; weighs trucks in and out; calculates payments; checks truck loads; assists with customer needs; take or give payment; and ensures the safety of the customers and employees in the yard.

Essential Functions and Duties

1. Customer Service

• Answers the phone in a timely manner to take orders and/or payments and answer questions about products
• Enter customer information, dumpster information and payment information into computer system
• Direct phone calls and inquiries to the correct team member
• Maintain a professional and courteous manner at all times
• Build sustainable relationships with customers to ensure trust
• Handle complaints by providing solutions and alternatives if possible

2. Paperwork

• Keep records of customer interactions, process customer accounts and file documents
• Transfer customer orders from order form to computer system
• Maintain customer databases

3. Cashier

• Customer Service: greet customers, direct customers and traffic, enter information as needed into computer systems
• Operation of Scale: weigh trucks, instruct drivers, direct loads
• Cashiering: receive payments, issue receipts, credits and change due to customers, maintain accurate cash drawer

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• No nights
• Overtime
• Weekend availability

Ability to commute/relocate:

• Pittsburgh, PA 15236: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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