About CONREX:

We are a leader in the single-family rental (SFR) Aggregation space with over 10,000 homes across the Southeast and Midwest. Conrex was founded in 2011 to bring technology to the single-family rental space. Over the years we have become a full-service acquisition, renovation, and property management company growing throughout the South and Midwest. By the application of efficient processes enabled by advanced software, our company can provide clean, safe, affordable housing to thousands of people. We strive to offer better living opportunities for individual families, which ultimately improve the lives in the communities we serve!

Job opening: Customer Service Representative

Location: Charleston, SC

Primary Responsibilities:

The Customer Service Representative is primarily responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.

Skills & Competencies:

• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced, high-call volume work environment.
• Ability to prove critical thinking and problem-solving concepts.
• Ability to be courteous in difficult situations
• Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.
• Detail-oriented, with the ability to produce high-quality work in a deadline-oriented environment and an ability to multitask.

Qualifications:

• 2+ years experience in customer service-related positions.
• High School Diploma or equivalent

Essential Job Functions:

• In a call center-type environment, responsible for daily communication with customers for inquiries or requests pertaining to service status, reporting, or general support needs.
• Responsible for diagnosing customers’ needs and solving them at the same point of contact.
• Provide basic information about our homes as well as company processes and procedures to our customers.
• Daily interaction with each market’s operations team to ensure customer requirements are met.
• Resolve critical customer support issues in a timely manner.
• All other duties and responsibilities as assigned.

Physical Requirements:

• Experience working in a professional office setting, including the flexibility to work weekends, and holidays, based on business needs
• Must be able to work effectively and cheerfully in an environment that may be stressful due to adversarial situations resulting from the proper performance of duties.
• Must have finger dexterity for typing/using a keyboard.

Why work for CONREX?

Our Mission – “We Positively Impact the Lives in the Communities We Serve”. We do this through the work we do and the volunteer efforts that the company sponsors. You can make a difference in your community while you work!

Outstanding benefits package – our benefits are provided by Brookfield and offer an immediate 5% match on the 401(k) plan, wellness credits that significantly reduce the employee cost for health care coverage, and up to 160 hours of PTO per year for full-time employees.

Huge parent company – support and backing from Brookfield Asset Management, one of the largest real estate asset management companies.

Career growth – with our plans for growth and expansion into new markets, there are many opportunities to move up within the company.

Equal Opportunity Employer

ADA Compliant

Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Charleston, SC 29403: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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