Customer Service Representative III (CSR) Job at K4 Solutions
K4 Solutions Millington, TN 38083
Support the MNCC Contact Center that provides contact center support for Sailors, recruits,
Navy families, Reservists, Retirees, Veterans, and the general public. The Contact Center
provides confidence in our customers that the Navy delivers quality customer service. Support
services, as are focused on resolving inquiries, transactions, and requests relating to the complex
nature of HR related topics across the broad spectrum of payroll, employment verification,
benefits, travel, personnel development, training, recruiting, enlisting, retirements, separations,
extensions, re-enlisting, mobilization and de-mobilization pay and disbursing operations, locator
services, career management, and selection boards which represent the full Hire-to-Retire
lifecycle for the Navy.
Customer Service Representative III (CSR)
CSR within a contact center who investigates and resolves customer inquiries and enters
appropriate data into systems. CSR will use various software applications including internal and
external websites, telephone systems, CRM applications, and other resources. All transactions
must be conducted accurately, courteously, and in a timely manner.
Requirements:
Mandatory: Existing Secret Clearance
Education: High School Diploma (minimum) / Associates degree (preferred)
Experience: 4 years, 3 years with associates degree, or 2 years with bachelors related to
customer service
Skills: Exemplary customer service skills, knowledge of basic computer and print functions,
willingness to work in team environment and under supervision, proficient in both Microsoft
Office and oral and written communication.
Location: 210 positions in Millington, TN 38083 & 35 positions in Fleet, VA 24340
Salary: $38 - $45
Company Description: Equal Opportunity Employer, full benefits, woman-owned company in
business since 2001.
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