About Sunland:

Since Sunland was founded in 1982, the most consistent answer to the question “What makes Sunland a great place to work?” continues to be, “The people & the culture.” Sunland has grown from a local to a national third-party logistics company, the Leadership Team has been very intentional about caring for and investing in our people & making sure the positive culture continues. Sunland’s Company Values are at the heart of our positive, continuous improvement culture. Our values are not just words on the wall, they are the cornerstones for guiding how we behave and make decisions, so we can help our people and our customers to be better.

Why Sunland:

• Growth opportunities.
• Competitive pay.
• Supportive leadership and team.
• Excellent benefits.

See what our team members are saying!

Job Summary: The Customer Service Rep will interact with the company's customers by addressing inquiries and resolving complaints, generally providing a higher level of customer support on specific products or services.

• Interacts with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, a product, service, or area of customer service specialization.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience is required.
• Some experience with the product or service to which the specialist will be assigned is preferred.