Customer Service Representative plays a significant role at Roadside Protect. You will be helping customers solve various roadside problems, which could considerably impact their personal or professional life. Therefore, your ability to empathize and display social skills will be critical to building rapport with customers and getting the information you need to help them.

Since Roadside Protect was founded in 2002, RP has managed more than 2,000,000 dispatches. Our key mission is to deliver a better service when it matters the most - the critical minutes when people are stranded on the road and in need of help.

Salary: Starting at $16.00/h! Company paid benefits included.

Responsibilities:

• As our Customer Service Representative, you will help customers that need roadside assistance (towing, battery jump-start, tire change, etc.).
• Every day, you will obtain the situational information to be able to proceed with the dispatching (outbound calls to providers) to set up a service needed.
• You will also utilize our provided tools (internal systems, applications) that facilitate our operating procedures.

Requirements:

To thrive, you must exhibit empathy for customers who need emergency assistance, be accurate and pay attention to details to be able to recognize the differences in clients’ coverages, be Internet savvy and understand nowadays Internet concepts to apply them when assisting customers, and be a person who is keen on solving problems and taking ownership of his/her work product.

If you enjoy a fast-paced environment, a fun atmosphere, helping people and company that you can make a difference in, you are in the right place!

Office Perks:

• Fun Work Environment
• Conveniently Located with Easy Highway Access
• Onsite Gym
• Spacious Lunchroom
• Massage Chairs
• Newly renovated Building

Roadside Protect provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Why join us?
Since Dean Raschke founded Roadside Protect in 2002, RP has managed more than 2,000,000 dispatches and served clients in several different markets. At a time when most roadside assistance companies (also called motor clubs) were outsourcing their call centers to save on cost, Roadside Protect was founded with the mission to deliver a better service when it matters the most - the critical minutes when people are stranded on the road and in need of help.
Since 2019 the corporate call center has grown without looking back. A handful of agents quickly turned into 20, 30, and now close to 100 agents in only 3 years! In February 2021, RP moved into its current corporate headquarters at 1000 W Irving Park in Itasca. There have been numerous renovations since the initial move-in: massage chairs, fountains, landscaping, pergolas, and much more being installed to provide a great work environment. Most recently, a Workforce Management office has been set up with a total of 12 screens to monitor stats, activity, and security in the office.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Work setting:

• Office

Ability to commute/relocate:

• Itasca, IL 60143: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What hours or schedule are you looking for?

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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