Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business.

Essential Functions

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
• May be required to work in one or multiple queues/skill sets over various customer contact channels.
• Responsible for improving customer retention through programs and service provided to the customer.
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests. Continually maintain working knowledge of all company products, services and promotions.
• Make recommendations according to customer’s needs on features, accessories, upgrades and rate plans.
• Utilize operational systems to process purchases of products and services; i.e. collections, payments for Wireless bills and accessories.
• Coordinate system functions on all opening, closing, and balancing procedures to according to finance guidelines
• May sell and provision wireless services, products, features, equipment and accessories.
• May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
• Perform over the counter exchanges of customer defective equipment. Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotion display and workstation.

Education
GED (High School Diploma) or Associate Degree

Experience
Minimum one (1) year of experience in Sales or Customer Service

Other requirements:

• Fully Bilingual (Spanish and English)
• Availability to work a flexible schedule which includes all hours of call center operation.

***EEO

Job Type: Full-time

Salary: $11.40 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

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