Xpress Guards is the nation's fastest growing security services agency providing customized integrated security solutions using leading-edge technology and the latest equipment. Our team consists of highly qualified, experienced, and knowledgeable protection industry professionals who create a client experience that exceeds industry standards.

As part of our team, you'll have the opportunity to play an important role in our rapidly growing organization while working in a dynamic, diverse, and inclusive work environment.

We are seeking 2 customer-driven Customer Service Representative (Full-Time) to join our team. This role is the initial contact for our clients and new customers, you are the eyes and ears for our sales team, fielding customer inquiries and offering security solutions to best fit their needs. Working in a collaborative and engaging environment, you will have the chance to grow and challenge yourself.

Available Shift:

• Monday - Friday from 8am to 4pm
• Monday - Friday from 4pm to 12am

Job Duties:

• Manages inbound and outbound sales calls
• Secures sales by offering security services and identify the customers needs
• Enhances the customer service experience by answering questions/inquires, clarifies information, troubleshoots and provides solutions/alternatives
• Builds sustainable customer relationships in order to establish a solid connection with our existing clients and new customers
• Seeks out prospective customers/business opportunities with new and existing customers
• Keeps records of all interactions in the CRM sales database in a detailed manner ensuring all call related information is recorded
• Follows up on quotes and generates profitable sales orders
• Assist with dispatching guards to clients
• Works well independently along with being able to collaborate with our sales team

Qualifications:

• High school diploma or equivalent
• 2+ year of customer service experience
• 2+ years of sales experience
• Must have excellent communications skills
• Be proficient in PC operation and navigation
• CRM experience is a plus; training will be provided
• Security industry knowledge is a plus

Job Type: Full-time

Pay: $24.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Work Location: On the road

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