About Wheel Pros and Driven Lighting Group:

Founded in 1995, Wheel Pros serves over 10,000 retailers with a growing global network of distribution centers spanning North America, the UK, and Australia. Driven Lighting Group is an expanding responsibility within the Wheel Pros Organization as the largest and most well-respected designer, marketer, influencer, and online retailer of aftermarket automotive lighting products. Today, DLG’s impressive portfolio of high quality products canvas all categories: complete assemblies, bulbs, off-road and accent lighting, and more! Their extensive product offerings serve a diverse customer base, all of which is fueled by world-class digital marketing and top-notch customer service.

We currently have an exciting opportunity to join the team and grow with Wheel Pros and what is now the undisputed king in the lighting category.

Job Summary

As a part of our customer service team, your role is to interact with customers in such a way as to provide a ‘Wow’ experience from start to finish. Your role is instrumental in providing new and existing customers with appropriate information regarding order status, inventory, as well as making the appropriate transfers of these tickets to a Sales or Tech Support Team as needed. The satisfaction of our customers is the cornerstone of our success!

Your Key Roles & Responsibilities:

• Assisting customers with pre and post-sale expertise via phone, email and/or online chat.
• Provide appropriate product recommendations utilizing your professional expertise.
• Accepting and processing orders.
• Answering technical questions on installation and/or troubleshooting when needed.
• Continued education on all our products and software to act as a subject matter expert and provide the best experience possible for our customers
• Active Listening and Active Learning: Providing full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and taking the time to learn new information
• Critical Thinking to best assist clients in resolving any difficult situations or issues with our product line or services
• Communicate solutions appropriately whether in writing or verbally
• Resolve customers’ service or billing complaints by handling it directly or connecting them with the appropriate team
• Double Check on any unsure information before responding to a customer
• Educate and sell our products to interested customers (bonus incentives available!)

Requirements:

• 1+ year of customer service experience
• Ability to communicate effectively and appropriately via phone or written correspondence
• Basic computer skills
• Strong desire to learn and provide an excellent experience to our clients
• Prior knowledge of automotive lighting a plus!

Disclaimer:

We are an E-Verify employer.

If an offer for employment is made, the offer will be contingent on passing a pre-employment background and drug screening.

Wheel Pros is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

The preceding position description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this position. The description, duties, functions, and responsibilities are subject to change at the discretion of Wheel Pros.

Job Type: Full-time

Pay: $17.00 - $18.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

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