Customer Service Representative Job at Virginia Mason Medical Center
Overview
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner. Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.
As a part of our organization, we currently offer the following additional benefits:
Qualifications
We require:
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
Pay Range
$22.00 - $28.36 /hour
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
The Customer Services Representative facilitates and coordinates the daily activities of the section to ensure that each patient feels respected, welcome and comfortable. As a Customer Services Representative you will assist providers in administering health care through telephone answering, appointment scheduling, rooming patients, managing and communicating daily schedules, ensuring revenue capture is complete/timely, and communicating test results and patient concerns in an efficient and timely manner. Our Customer Service Representatives contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers customer service professionals the chance to focus on what really matters - our patients.
As a part of our organization, we currently offer the following additional benefits:
Competitive starting wages (DOE) and training to grow within the company- Paid holidays, vacation and sick time
- Medical/Dental/Vision Insurance plans
- Flexible health spending accounts: DCFSA and FSA
- Health Savings Account - (HSA) for use with the high deductible health plan
- Short and long term disability programs
- Employer paid life insurance
- 401a and 403b retirement programs
- Tuition Assistance for career growth and development
- Bright Horizons programs for additional support with children, pets, dependent adults, and household needs
- Employee Assistance Program (EAP) for you and your family
- Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
Qualifications
We require:
- High School diploma or GED
- 6 months customer service or medical setting experience or Associates degree.
- Professional demeanor with a positive, upbeat attitude - Excellent organizational and interpersonal communications.
- Detail oriented with ability to multi-task. Capable to work independently with minimal supervision.
- Ability to effectively present information an respond to questions from administrative and clinical staff, groups of managers, patients and physicians
Preferred:
- Knowledge of medical terminology
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
Pay Range
$22.00 - $28.36 /hour
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