South Mountain Creamery is a dairy farm family: we bottle our own milk and make our own butter, yogurt, and ice cream. We brought the milkman back in 2001 and have been making home deliveries to the DMV area for 19 years and counting! Over the years, we have grown to be the largest and most efficient home delivery business in the area. We see the “excellence in the ordinary” and everything we do is done with integrity and intention.

We are currently hiring for a Customer Service Representative.

Our rock star Customer Service team ensures every new and existing customer has the ultimate SMC experience. Our Customer Service team are dairy gurus - they maintain up-to-date product knowledge and are an imperative part of our operations team. Prior customer service experience is a plus, but the right person will come in with a sense of responsibility and is a team player.

Duties include but are not limited to:

• Providing a great first impression by…
  • Replying to customer inquiries through email, live chat, and phone calls
  • Following up with our new customers after delivery
• Problem-solving to ensure each SMC customer has top-notch assistance with their accounts, orders, and deliveries...(we're talking remaining cool as a cucumber in a glass of ice water under pressure)
• Maintaining product knowledge
• Other duties as assigned

We are looking for a “detail-oriented” someone who also:

• Has basic computer knowledge that includes familiarity with word, excel, and outlook
  • A (minimum of) a 35 wpm type speed is ideal
• Is able to learn our Customer Service Software
  • Have ZenDesk or Groove experience? What are you waiting for? Apply already!
• Works directly and succinctly with other departments to make sure we are providing the best customer service since bottled milk
• Embodies the characteristics of being friendly and professional – whether that be via phone, in person, or via email

While this position is mostly sedentary and includes tasks like typing, writing, and using office equipment, the incumbent must be able to lift 20-30lbs intermittently and work in a fast-paced environment. This position is located in a temperature-controlled environment however navigating uneven surfaces and stairs is necessary.

This position will work Monday - Friday 7:30am - 3:30pm*

*shift may require some flexibility in end/start times.

Why work for South Mountain Creamery?

As a family-owned and minded business, we offer competitive wages, opportunities for growth, and a comprehensive benefits package that includes an employee discount, discounted gym memberships, health, dental, and vision insurance options as well as a great 401(k) plan! We look to challenge the status quo while striving for excellence. We offer a team environment that encourages growth, communication, and process improvement. From seasonal, weekly catered lunches to theme days and cornhole tournaments, we encourage a culture that fosters a sense of community within the company.

SMC is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Want to learn more about what we do? Please visit our website.

Please reply to this posting to apply. NO PHONE CALLS PLEASE.

We love what we do and know you will too!

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