Customer Service Representative

RelaDyne, Inc. is the established leader in lubricant sales, distribution, equipment reliability services, and value-added services. Our Des Plaines location is currently looking for a motivated Customer Service Representative with a strong work ethic.

JOB OBJECTIVE: Assist with administrative support and deliver outstanding customer service. Project a professional company image through in-person and phone interaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

In addition to the essential job functions described below, all associates will perform duties as requested by management.

• Deal Directly with customers either by telephone or email
• Perform general clerical duties to include but not limited to: copying, faxing, mailing and filing
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Set up new customers
• Process orders, forms, applications and request
• Organize workflow to meet customer timeframes
• Maintain customer databases
• Communicate and coordinate with internal departments
• Provide feedback on the efficiency of the customer service process
• Track, purchase & manage stock of office and kitchen supplies as needed
• Prepare correspondence and presentations
• Prepares and coordinate mail, faxes, and express packages.
• Manage other tasks (ongoing or project) as deemed necessary by management
• Work on special projects as needed

KNOWLEDGE, SKILLS AND ABILITIES:

• Excellent verbal and written communication skills
• Dependable with a positive attitude
• Self-motivated and able to work independently as well as part of a team
• Excellent interpersonal & problem-solving skills
• Excellent phone etiquette
• Customer-focused & proficient relationship builder
• Proficient knowledge of Microsoft Word, Excel, PowerPoint
• Ability to explore and learn other software applications

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location

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