**CLOSING SHIFT - 8:00-5:00 PST OR 10:00-7:00 CST OR 11:00-8:00 EST**

**HIRING REMOTE CSR'S WITH EQUIPMENT PROVIDED UNLESS EMPLOYEE IS LOCATED WITHIN 30 MILES OF AN OFFICE LOCATION**

**NOW HIRING CANDIDATES RESIDING IN THE FOLLOWING STATES: AZ, CA ,CO, FL, GA, IN, KS, MI, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, AND WA**

Position Summary

The successful CDH Customer Service Rep will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service participants by educating, problem solving and advocating for the participant. Customer Service Reps take an active role in meeting our company defined SLAs.

Essential Functions
· Support customer questions through phone, email and other forms of service delivery

· Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze

· Follow best practices for: HIPAA, asking questions to accurately troubleshoot and assist our participants, utilizing provided resources to properly solve problems, and setting expectations with participants.

· Able to learn complicated details about benefit plans and explain them in layman terms

· Educate participants about their benefits

· Process claims accurately and quickly

· Execute a high level of service delivery in interactions both external and internal

Requirements
· 1 year of customer service experience

· Must have excellent follow through and organizational skills

· Must have a great phone personality and genuinely enjoy helping people

· Must be able to multi-task (working on administrative tasks in between phone calls)

· Able to communicate undesirable outcomes tactfully

· Strong oral and written communication skills

· High attention to detail

Job Type: Full-time

Pay: $17.00 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• Day shift
• Monday to Friday

Work Location: Remote

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