The Customer Service Representative (CSR) is responsible for directly servicing the needs of the MaxxSouth residential customers with general information, billing, and promoting and selling MaxxSouth products and services to new and existing customers. The CSR will provide analysis to advise MaxxSouth customers on their purchasing decisions with recommendations of technology solutions, thoroughly educates, and demonstrates the advantages of the recommended package. The Customer Service Representative maintains a strong customer focus and strives to make all interactions a positive customer experience. The CSR reports directly to the assigned Customer Relations Supervisor(s). There are no reports to this position.

ESSENTIAL JOB FUNCTIONS

The Customer Relations Specialist is accountable for the following items:

• Providing a high level of face-to-face service to customers in a professional, courteous, and effective manner
• Communicating 100% accurate information to customers regarding billing invoices, cycles, procedures and processes;
• Communicating 100% accurate information to customers regarding general information about our products, services, and the company resulting in a First Call Resolution;
• Suggestive selling to upgrade customers’ services;
• 100% accuracy on all work performed;
• Accepting and process payments from walk-in customers 100% accuracy in verifying field appointment times with customers;
• Monitoring and maintain daily cash transactions ensuring counts, batches and balances reconcile and meet accuracy standards.
• Using the PC workstation to access customers’ accounts in order to assist customers with their needs;
• Insuring the confidentiality of all customer information;
• Working continuously with co-workers as a team to achieve the goals of Customer Operations;
• Using their own good judgment when servicing the needs of our customers;
• Actively promoting the sales and retention of the Company’s services to our customers and co-workers;
• Actively pursuing the unauthorized use of the Company’s products and services;
• Meeting the standards set forth by the management of Customer Relations;
• Process electronic communication for various locations to promote sell and support MaxxSouth products and services.
• Completing Data Entry as assigned;
• Scheduling, and distributing work orders (based on location).
• Testing, preparing, and assign equipment inventory as needed (based on location).
• Keeping the department and lobbies neat and organized;
• Attendance at monthly department trainings and team meetings as assigned by the Customer Operations Management Team;
• Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times;
• Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

• Previous experience in a customer service environment – required
• Keyboard Skills – required
• High School Diploma – required

Other Skills/Requirements

• Maintains punctuality and good attendance;
• Background record that meets Company standards;
• Reliable means of transportation at all times.
• Ability to speak clearly and articulate.
• Basic reading, writing, arithmetic and computer skills required.
• Valid driver’s license.

PHYSICAL DEMANDS

May include walking, kneeling, standing, stooping, sitting, driving, hearing, talking, vision (close, distant, color, depth perception, adjust focus), and use of hands and fingers. Light lifting of 20 lbs. is occasionally needed.

WORKING CONDITIONS

The Customer Service Representative is a non-exempt hourly position. The regular working hours may vary to accommodate the needs of the department including holidays.

• Overtime is required and must be approved in advance by the supervisor.
• Lunch and dinner breaks are assigned daily.
• If the employee is additionally assigned to work in the Lobby where there are a limited number of employees, an employee who has approved intermittent leave will be temporarily reassigned to a larger work group where the loss of attendance will not cause as great of a hardship for the business. When the intermittent leave has expired, the employee will resume where they were previously assigned.
• The CSR is required to share a desk with other co-workers.
• The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
• The duties assigned, the hours worked, and the status of this position is subject to change as the needs of the company changes.

BCI and its operating companies will provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetic information, ancestry, disability, or veteran or military status.

29644

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Ripley, MS 38663: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.