Innova Solutions is immediately hiring Client Service Representative 1.

Position type: Full Time Contract

Duration: 6+ months

Location: - Boston, MA (Onsite)

As a Client Service Representative, your responsibilities:

The Client Service Representative position requires a high level of client interaction in providing exceptional sales and service. Responsible for following established policies and procedures to resolve customer requests. Individuals at this level are expected to use some independence of thought but refer more complex transactions to other experts. The Client Service Representative will identify cross-sell opportunities and make appropriate referrals. Aid Office Manager for operational and compliance tasks in the day-to-day operations of the office.

Responsibilities, Duties, and Accountabilities:

Sales & Service

• Promote service excellence by modelling exceptional client service characteristics to retain and build existing relationships with clients.
• Meet and exceed sales and service goals and objectives.
• Respond to difficult or complex product and service inquiries from clients, team members and business partners.
• Build internal and external relationships through exceptional problem solving, ownership and follow-through.
• Model exemplary client service behaviors.

Internal Operations

• Primary focus is on execution within defined parameters, with some expansion based on developing capabilities and or experiences, in partnership with more experienced staff.
• Ensure compliance with all Federal, State, and local laws as well as BPB&TC policies and procedures.
• Ensure accurate and timely processing of platform transactions.
• Assist in all office operations with platform and teller processing.
• Oversee all operations procedures pertaining to the ATM.
• Other duties as required.
• 100% transactional

Qualifications:

• Degree preferred, not required.
• 1+years’ experience in retail banking
• Superior client service skills
• Cross Selling Skills
• Strong communication skills – oral and written.
• Organization Skills
• Systems & Technical Knowledge including Microsoft Word, Excel, PowerPoint and Access

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

PAY RANGE AND BENEFITS:

Pay Range*: $25 – 28 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.comor (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Job Types: Full-time, Contract

Salary: $25.00 - $28.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to work onsite in Boston, MA?
• Do you have 1 year of retail banking experience?

Work Location: One location

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