Description

PLEASE READ THIS BULLETIN IN ITS ENTIRETY
** This recruitment is for the Public Works and Finance Department. **

THE POSITION
This recruitment is being conducted to fill one full-time vacancy with both Public Works and Finance. The list established by this recruitment may be used to fill future full-time, part-time, limited term, and temporary vacancies for up to one year.

The Public Works Customer Service Representative will support the Public Works Maintenance Division and the Water Department’s Water Distribution Division by answering calls, providing customer service to the public and City staff.

The Finance Customer Service Representative will be answering calls (call center style) customers upset, or inquiring about bills, payments, etc., Cashiering more than half the time. Customers in person, taking payments, explaining bills or working out payment arrangements. Processing payments is also a majority of the job. In person, or mailed payments.
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PUBLIC WORKS DEPARTMENT*
The Public Works Department provides essential services to the Vallejo community. It is a progressive, innovative and collaborative department with a team of skilled professionals responsible for engineering, design, construction, and maintenance of the City's roads, traffic signals, trees, open spaces, and buildings. The department also manages real property lease agreements, stormwater compliance programs, transportation planning, recycling & solid waste contract services, the Vallejo Municipal Marina, the Mare Island Preserve, and the Mare Island Causeway Bridge.

FINANCE DEPARTMENT
The Commercial Services division of the Finance Department is responsible for posting and depositing all monies collected within the City. The majority of the payments collected are for water billing and business license services. The Commercial Services division consists of business license, water billing, and meter reading personnel.

THE CITY OF VALLEJO
The City of Vallejo is located in Solano County and has a population of approximately 121,000 residents. Vallejo is a rapidly changing, highly diverse community located midway between the cities of San Francisco and Sacramento. It is a friendly, active waterfront community that attracts innovative, hardworking people and takes great pride in its 148-year history and maritime heritage. Residents of Vallejo are situated to take advantage of the best of what the area has to offer. Golf, museums, performing arts, boutique shopping, brewpubs and a wide selection of restaurants are all available in Vallejo. Residents and visitors alike enjoy Vallejo's delightful historical downtown area, weekly downtown farmer's market, and beautifully restored Victorian homes and business facades. Vallejo is also home to Six Flags Discovery Kingdom, one of America's only combination wildlife, oceanarium and theme parks.

Essential Functions
The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Prepare and process service orders for various City services including water turn-ons and turn-offs, water meter installations, sewer taps, new utility billing accounts, and discontinuance of accounts.
• Request verification of meter reads; process paperwork for changes to incorrect bills; authorize credit extensions for customers with past due bills; verify payment of bills and current service status; perform credit and collection duties.
• Receive and process payments through the mail and in person; balance daily receipts.
• Provide assistance to citizens with inquiries and complaints; answer customer complaints regarding charges, delinquencies and refunds; identify customer service problems and conduct research; prepare work orders for field maintenance staff; communicate results to customer.
• Mail delinquent bills; issue final 48-hour notices; shut off delinquent accounts; keep accurate records of accounts.
• Act as a receptionist; answer the telephone and wait on the general public, providing general information on departmental and City policies and procedures as required; refer calls to appropriate department personnel.
• Perform a variety of general clerical duties including typing and proofreading a variety of documents, maintaining files and records, inventory and maintaining office supplies, receive, process, and sort incoming mail.
• Collect, research, and refund water deposits.
• Prepare and process Business License applications; generate and prepare all business licenses; receive and process Business License payments through the mail and in person; balance daily receipts; prepare and send Administrative Citations to unlicensed or delinquent businesses.
• Print lists of delinquent licenses and call to verify if they are still in business.
• Print weekly list of new businesses for customers; check the newspaper for new businesses.
• Set up court dates for parking tickets.
• Operate a variety of office machines including a computer terminal; input and retrieve data and text.
• Perform related duties and responsibilities as required.

Minimum Qualifications/Knowledge, Skills & Abilities
Knowledge of:

• Basic customer relations techniques.
• Modern office practices, procedures and equipment including a computer.
• Equipment used by employees assigned to the Commercial Services Section.
• Terminology associated with the work performed within the assigned section, Operational practices of assigned section.
• Principles and procedures of record keeping.
• Mathematical principles.
• English usage, spelling, grammar and punctuation.

Ability to:

• Learn the operations, services and activities of a customer service program.
• Learn, interpret, and explain utility policies and procedures.
• Respond tactfully and courteously with the public in answering customer inquiries and complaints.
• Operate a variety of office equipment including a typewriter, calculator, and computer terminal.
• Maintain a variety of records and files.
• Perform varied clerical work.
• Perform mathematical calculations quickly and accurately.
• Work in situations with hostile customers.
• Understand and carry out oral and written instructions.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Prioritize work assignments and activities.

Experience and Training Guidelines
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:
Two years of customer service experience. Computerized record keeping and data base systems, bookkeeping and cash handling experience is desirable.

Training:
Completion of the twelfth grade and some training or course work in accounting and record keeping.

Additional Information
The Recruitment & Selection Process

1. Applications are due by 5:00 P.M. on Friday, December 23, 2022. Applicants must submit a completed City of Vallejo online application, including all responses to the Supplemental Questionnaire (Resume/Cover Letter Optional), by the posted deadline in order to be considered.

NOTE: _ If you have problems creating a user account, obtaining your already created account information, or submitting your online application, please contact governmentjobs.com applicant support directly at 855-524-5627. City of Vallejo staff are unable to assist with these issues._
2. Applications will be screened for overall qualifications the week of December 26, 2022.

3. Applicants who are found to be the best qualified will be invited to participate in an online skills assessment the week of January 9, 2023. The most qualified applicants from the online skills assessment will will advance to the next step.

4. Oral Panel Interviews are tentatively scheduled to take place the week of January, 20, 2023. Oral Panel Interviews are weighted at 100% of the candidates' score. Candidates must achieve a minimum passing score of 70%. Those achieving 70% or higher will be placed on the Register of Eligibles (eligible list) and may be considered to fill positions for up to one year.

The City reserves the right to limit the number of candidates to those determined to be best qualified based upon all requested application materials, including training and experience, current resume, and responses to supplemental questions.
5. Candidates placed on the Register of Eligibles (eligible list) will be referred to the department for final interviews based on their performance in the exam. The number of candidates referred for a hiring interview is at the discretion of the hiring department.

REASONABLE ACCOMMODATIONS
The City of Vallejo is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and the Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application, assessment or selection process may contact the Human Resources Department to request an accommodation. Please contact Sukari Dixon at (707) 648-4398 or send an email to: sukari.dixon@cityofvallejo.net no later than December 23, 2022 at 5:00 p.m.

PRIOR TO HIRE
The selected candidate will be required to: 1) Submit to reference checks 2) Submit to and successfully pass a pre-employment background check, including fingerprint check. 3) Successfully complete a job-related pre-placement medical exam. 4) Provide proof of legal right to work in the United States.

Disaster Service Workers - All City of Vallejo ("City") employees are designated Disaster Service Workers ("DSW") by state law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all DSW-related training as assigned and to return to work as ordered in the event of an emergency.

Veteran's Preference - Veteran's preference points will be applied in accordance with Civil Service Rule 24. A copy of the DD 214 form must be filed at time of application.

Equal Opportunity Employer (EOE) - The City of Vallejo is an Equal Opportunity Employer. It is the policy of the City of Vallejo to provide equal employment opportunity for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Note: The provisions in this bulletin do not constitute a contract, expressed or implied, and any provisions contained in this bulletin may be modified or revoked without notice.

Job Type: Full-time

Pay: $46,621.95 - $56,669.18 per year

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