The City of Pearland, TX is seeking to hire a full-time Customer Service Representative to lead and improve aspects of the day-to-day operations of our Community Development department. Are you data-driven? Are you results-oriented? Could you excel in a fast-paced environment that is customer-facing? If so, you may be perfect for this position!

The Customer Service Representative earns a competitive salary of $15.81 - $17.11 per hour based on qualifications. Additionally, the city pays all premiums for our employees' dental, long-term disability protection, and life insurance plus the majority portion of the medical premium for employees and their dependents. We also offer a retirement plan through the Texas Municipal Retirement System (TMRS) with a 2:1 employer match, life insurance, disability, access to the city's recreation fitness center, employee assistance program, educational assistance, 11 paid holidays and 2 designated paid holidays, paid vacation, sick leave, and an active wellness program focusing on physical, mental, and financial health.

ABOUT THE CITY OF PEARLAND

The City of Pearland has received a Top Workplaces of 2023 USA award from Energage, a leading research firm that specializes in employee engagement and workplace culture each year across the United States.

Pearland is one of the fastest-growing cities in Texas due to affordable housing, outstanding schools, safe neighborhoods, and superb quality of life. Ranked among the top ten safest cities in Texas, Pearland residents know their families are safe and secure in the community and surrounding areas. Our close proximity to Houston, just a short 20-minute drive to downtown, allows residents to experience all the city has to offer, including professional sports, world-class cultural amenities, and recreation.

Employees of the City of Pearland use multi-directional communication and cross-functional teams to promote a greater understanding of the organization by employees at all levels. We have created a culture of continuous learning that encourages and supports employee development and growth. Our work environment is one where innovation is not only supported but encouraged.

A DAY IN THE LIFE AS THE CUSTOMER SERVICE REPRESENTATIVE

Essential Functions

• Regular and timely attendance at work.
• Answer phones and provide customer service; dispatch service technicians for repair calls.
• Create and close work orders for line locate requests.
• Assist with processing payroll.
• Create work orders requested by residents and City crew members.
• Assist with crew and residential work order closings.
• Assist with printing scheduled inspections and entering inspection results.
• Perform miscellaneous clerical duties such as copying, filing, and sorting or distributing mail.

REQUIREMENTS

• High school diploma or equivalent required.
• Minimum of 5 years of customer service in a clerical office setting is required.
• Typing speed of 60 wpm minimum is required.