Customer Service Representative Job at Canadian Executive Search Group Inc.
Canadian Executive Search Group Inc. Nashville, TN
$72,000 a year
Canadian Executive Search Group (USA), a division of Arrow Workforce Solutions, has an immediate opening for a Customer Service Representative in the Nashville, Tennessee area for Nation leading manufacturing Client
Location: Franklin, TN
Shifts: DAY
Start: Hiring Immediately ASAP
Compensation: $55K-$72K Base + Full Paid Benefits) + Relocation Support
• (medical, dental, and vision insurance and company-paid life insurance, PTO + educational reimbursement/assistance program, 401(k))
SUMMARY:
Provide service to customers in a timely and effective manner, per the company's standards, policies and procedures, coordinate and/or execute sales/account-related administrative and support activities to support the unit in realizing commercial objectives and contribute to customer satisfaction.
KEY RESPONSIBILITIES:
- Collect, control and process orders from A to Z, ensure that they are scheduled, delivered and invoiced as requested and keep all service logs up to date.
- Support Account Managers in the preparation of field visits, manage resulting actions
- Collect, log, track and ensure resolution of customer requests, complaints, problems and questions and dispatch these to appropriate internal parties if needed
- Coordinate activities related to technical registrations, follow up KPI’s (suggest/take corrective actions if necessary) and ensure the collection, centralization and management of Group Master data.
- Serve as point of contact for customers and act as interface between the customer, sales and all other departments within the organization.
- Identify and signal shortcomings and bottlenecks suggest and implement improvements and/or optimize work processes, techniques and systems.
- Participate in and support the execution of projects defined by the regional organization and the SAP team.
- Plan, coordinate, supervise and optimize activities and processes in the assigned team.
- Prepare and administer documentation related to the daily work; maintain all customer records; report and communicate relevant qualitative and quantitative information to management and colleagues.
MINIMUM QUALIFICATIONS & REQUIREMENTS:
- Bachelor's degree is Required
- 3-12 years of experience in customer service, preferably in a manufacturing or industrial equipment industry.
- Strong verbal and written communication skills.
- Excellent problem-solving and decision-making abilities.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Knowledge of mining equipment and the mining industry is a plus.
- Positive attitude, strong work ethic, and a passion for delivering exceptional customer service.
Those with experience in the below fields are encouraged to apply.
- call center representative
- Product knowledge representative
- Customer Care Representative
- Support Technician Analyst
- Inside Sales Representative
CESDH
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