The Customer Service and Order Management Representative at Holbrook-Associated, Inc. is a key member of our office team.

Responsibilities Include:

- Communication via phone and email within the electrical network

- Communication of information among our sales team

- Entering data accurately for order processing

- Identifying and assessing customer's needs to achieve overall satisfaction

- Identifying proper channels, tools, and procedures to achieve customer and vendor satisfaction

- Providing accurate information to the customer or vendor

- Coordinating the post-sale transaction of product and paperwork

Required Work Experience:

- Prior relevant positions held

Skills Required:

- Strong verbal and written communication skills

- Ability to retain and manage information

- Ability to prioritize and manage time effectively

- Ability to identify the most effective resolution

- Ability to work within a team

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

COVID-19 Precaution(s):

• Remote interview process
• Personal protective equipment provided or required
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Communication method(s) used:

• Email
• Phone

Work Remotely

• Occasionally

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• Innovative -- prefers working in unconventional ways or on tasks that require creativity
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Following the CDC's guidelines on workplace capacity, our office staff is working in the office at this time. We will continue monitor the situation and adjust to any CDC protocol changes.

Ability to commute/relocate:

• Rockland, MA 02370: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: One location

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