Customer Service Manager (CSM) Job at Mint-Technologies
This is an excellent opportunity for a Customer Service Manager with an industry leader in the electronics industry. In this role, you will be primarily responsible for leading, organizing, training, and evaluating the customer service department and ensuring the company delivers the highest level of customer service possible. The ideal candidate will come from an electronics or manufacturing environment. The Customer Service Manager is also responsible for executing service strategies consistent with the organization’s mission, vision, and values.
Responsibilities
- Lead, plan, organize, direct, manage and evaluate the customer service activities and budget.
- Ensure all customer service activities support and strengthen the strategic objectives of the overall organization.
- Confer with management and staff coordinating customer service activities.
- Develop solution-based recommendations, seek solution implementation support, and lead efforts to resolve service issues.
- Prepare and oversee the preparation of reports and statistics related to the customer service function for upper management.
- Resolve customer complaints and answer customers’ questions regarding organizational policies and procedures.
- Measure customer service team performance and make employment decisions to meet service goals.
- Manage projects that provide feedback and communicate knowledge.
- Participate in product quality review and complaint investigation processes as needed.
Job Type: Full-time
Pay: $28,764.12 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Dallas, TX: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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