Looking for a Customer Service Manager role that offers more than just a job? Join our family-owned on demand air carrier and experience a culture of warmth, friendliness, and team spirit. With a focus on exceptional service and safety, we are seeking a passionate and experienced Customer Service Manager who is ready to take their career to new altitudes. With opportunities for internal movement and growth, this is not just a job, it's a chance to build a long-lasting career in the aviation industry.

RESPONSIBILITIES AND DUTIES:

• Demonstrated experience and competency in managing and building wholesale and retail charter accounts.
  
• Read and understand individual aircraft specs, dimensions, and performance capabilities.
  
• Constantly update and maintain an accurate customer preference database.
• Foster and develop relationships with customers and industry personnel to promote goodwill and generate new business.
• Possess a drive and creative marketing initiative to promote various transient availability, empty legs, one-ways, etc.
• Must remain current on company and competitor product offerings, aircraft, regional charter pricing, and travel trends.
• Represents the company in a professional manner at trade shows and industry/marketing events.
  
• Collaborate with team members within the Operations and Flight Departments to ensure cohesive teamwork.
• Continue to build your book of business through participating in events and general relationship development in the industry.
• Developing relationships with brokers and maintaining prospect lists.
  
• Regular training with CSR staff
• Write and perform employee reviews
• Follow up with clients post trip to ensure satisfaction in a professional and timely manner.
• Assist with cargo charter sales in addition to standard passenger charter sales.
• Other duties as assigned.

EDUCATION AND TRAINING:

• Bachelor's degree preferred: ideally in business, aviation, business development, or sales related fields.
• 3-5 years of similar customer service manager experience.
• Aviation (specifically Part 135) experience is preferred.
• Quoting software experience preferred.

BENEFITS:

• Competitive compensation – commensurate with industry, experience, and base location
• Health/Dental/Vision Benefits packages with options for employee +/- dependents
• 401K with company match
• PTO accrual for vacation and sick time
• Family-owned company with emphasis placed on work-life balance
• Flexible scheduling
• Frequent training and growth opportunities
• Company Events