Job Description: HVAC Dispatcher

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Who We Are

With over 30 years of delighting homeowners, our team of engineers, certified technicians, licensed plumbers and system designers are proud to deliver the highest level of expertise in the HVAC and Plumbing industry. Whether it’s a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe – season after season.

We guarantee satisfaction and are proud to have earned over 7,000 “A” ratings on Angie’s List and its prestigious Super Service Award!

What We Do

Do you have strong organizational, customer service, and problem-solving skills? Do you like working in a fast-paced environment and meeting the changing needs of the home service business and its customers?

Then we want to talk to you.

The HVAC Dispatcher will learn from and work with the Operations Manager of the White Plains, NY office, and work alongside other Dispatchers and Customer Service Reps. The HVAC Dispatcher/CSR will handle many facets of the day-to-day operations and will be a valued player in support of the company’s growth.

The Big Task

You will evaluate customer calls and match the right technician to every job.

Key Sub Tasks

• Learn the business and learn how to prioritize the most urgent customer calls.
• Ensure a quality customer service experience by relaying detailed and accurate information to the technicians in the field.
• Update customers throughout the day on the technician’s progress.
• Oversee the schedule of the HVAC Technicians and providing assistance and supporting field techs as needed.
• Handle inbound calls and make outbound calls as needed.
• Schedule, coordinate, and dispatch service calls in a manner that maximizes revenue.
• Order service parts, assign parts to work orders, and process warranty claims with vendors.
• Assist in coordinating and managing service projects to ensure project delivery of all manufacturer part and completion of jobs and within allotted budgets and timelines.
• Follow-up on technician recommendations for additional services and sales to customers.
• On-call as needed.
• Other duties as assigned.

Desired Skills and Experience

• Bachelor’s Degree in Business, Management, Marketing, or similar discipline
• 3+ years work experience in a professional environment
• Customer service experience
• Stellar time management skills
• Ability to get things done, overcome obstacles, and deliver results
• Strong Communication skills, both written and verbal
• Interpersonal skills
• Ability to maintain confidentiality
• Analytical and problem-solving skills
• Intermediate to expert level computer skills, as well as working knowledge of Microsoft Office
• Display a high level of service orientation
• Desire and drive to be the best

What We Offer

• Medical, vision, and dental insurance
• Life insurance, short-term and long-term disability
• 401k Plan with company match
• iPhone and laptop
• A family. This is last on the list because it’s most important. We care about our team, and expect you to bring that same caring when you join. We do a lot more than just work together. You’ll come to love our company outings, and you’ll build life-long friendships at Sila Services, LLC.

EEOC Employer

Job Type: Full-time

Pay: $20 - $26 per hour

Benefit Conditions:

• Only full-time employees eligible

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Ability to commute/relocate:

• White Plains, NY 10603: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 3 years (Preferred)
• Customer service: 3 years (Preferred)
• HVAC industry: 1 year (Preferred)

Work Location: One location

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