Customer Service - 3rd Shift Job at Total Quality Logistics (TQL)
About the role:
As part of our 3rd shift Customer Service team, you will be receiving and making phone calls to ensure shipments are being picked-up and delivered on time.
What’s in it for you:
- $18/hr
- Up to $5,000/yr in tuition reimbursement
- Advancement opportunities with structured career paths and mentoring sessions
- We win wherever we go – Voted a Top Workplaces USA (2021, 2022) and Forbes America’s Best Employers (2022)
What you'll be doing:
- Handle a high volume of inbound and outbound phone calls
- Facilitate communication with customers, carriers, shippers and receivers to help resolve shipping issues with a high level of professionalism
- Document and manage all tasks in our internal systems
- Drive our customer scorecards and compliance through process adherence and improvements
What you need:
- A passion for exceptional customer service with a high attention to detail
- Hall of fame work ethic with a history of excellent attendance
- Ability to take ownership of responsibilities and see tasks through completion
- Excellent communication, multi-tasking and problem-solving skills
- Microsoft Office Suite – Outlook, Excel, Word, PowerPoint
Where you’ll be: 745 W W New Cir Rd Bldg 200, Lexington, KY 40511
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