Customer Engagement Manager I - Social Media Job at Disney

Disney Celebration, FL

Customer Engagement Manager I - Social Media

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Job ID
10049221
Location
Celebration, Florida, United States
Business
Disney Parks, Experiences and Products
Date posted
May 16, 2023

Job Summary:

Parks Organic Social MGR 1

“We create happiness.” That’s our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you’ll help encourage that magic by enabling our teams to push the limits of entertainment and build the never-before-seen! Are you ready to join this team and make your impact?

Disney Parks, Experiences, and Products' in-house Trading Desk is looking for an Organic Social Media Manager. Reporting to the Manager, Organic Social Activation, you will help lead and implement our Parks & Resorts organic social media. We directly run all owned activity on several social platforms including Facebook, Instagram, Twitter, TikTok, YouTube, Pinterest, and Snapchat.

You are a social media expert with specific experience driving organic programs. You’ll be leading the strategy and editorial calendar of owned social content, in addition to handling partnerships throughout the company. You will find effective ways to continue to strengthen brand awareness, increase social followers, and drive strong engagement across our platforms and brands. You will be looked upon to share platform and performance standard methodologies across teams consisting of business owners and content creators. You excel in an environment where innovation, nimbleness, and testing are rewarded.

You will work with our larger social activation team, strategic planning and integration team, and creative teams to lead campaigns that complement other paid media and content strategy efforts.

You Will:

  • Be an authority on the latest social media tactics and platform features including overall standard processes for Facebook, Instagram, Twitter, TikTok, YouTube, and more.
  • Develop and implement owned organic social media strategies across platforms
  • Build and handle editorial calendars
  • Lead our social media synergy collaborations for brands you lead
  • Develop presentations and present results, insights and business recommendations to executives and other key stakeholders
  • Collaborate with partners, management and teams to establish processes to further improve efficiency and performance for key stakeholders

You Will Have:

  • 3+ years of experience in social media
  • Experience representing a brand, grasping brand voice and tone, creating brand crave
  • Experience implementing and crafting organic strategies for Facebook, Instagram, YouTube, and Twitter
  • Ability to work well with cross-functional teams and prioritize time
  • Comfortable working with team members at all levels, including senior management

Education:

Four-year college degree or equivalent work experience. Any Marketing, Business, Social Media, Analytics, or Statistics degree/background is a plus.

Benefits and Perks:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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