Customer Care Specialist Job at Winnebago Industries Inc
Primary Objective of Position:
To respond to and resolve all written, and personal contact complaints and inquiries in a professional and timely manner. Provide technical assistance to Winnebago dealers for all corporate products. Make sound decisions while projecting a favorable corporate image.
Major Areas of Accountability:
1. Resolve all written and telephone contacts from both owners and dealers. Meet with individuals personally to assist as appropriate. Evaluate and answer inquiries to ensure equity within Winnebago Industries’ corporate guidelines.
2. Develop and maintain close relationships with authorized dealers. Work with the dealer to resolve customer and product issues at the dealer level. When necessary, coordinate repairs with independent repair centers.
3. Acquire product knowledge needed to support all corporate vehicles. Attend ongoing service training classes to remain current. Maintain product information files.
4. Maintain interdepartmental communication with various areas such as Quality, Production, Engineering, etc., with emphasis on safety concerns which should be reported immediately to the Supervisor.
5. Provide repair authorizations as appropriate for both warranty and goodwill situations.
6. Maintain computer capabilities as pertains to Service Administration Department functions. Document all contacts.
7. Assist in varied duties that promote Winnebago corporate goals as assigned by Service Administration management.
Please Note :
apexdining.ca is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, apexdining.ca provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.