Customer Care Representative - Spanish / French / Chinese - Orlando Job at Healy World GmbH
Job Description
Due to our rapid growth, further areas are being expanded. Therefore we need you - as a Customer Care Representative (Spanish / French / Chinese) to support our Customer Care department in Orlando.
With your professional expertise you will be able to set accents and give the brand an authentic voice.
The important thing is: You are extremely keen to contribute your expertise and build something great "from the scratch" - with cool colleagues and a unique team spirit!
Your mission
- Reply to customer support tickets and live chat messages from our national and international customers and sales partners
- Working directly with the sales team
- When dealing with individual issues, you will be responsible for finding solutions to customer inquiries in cooperation with colleagues from other departments
- Additional and special tasks within the scope of your daily routine
Your profile
- Firsthand experience in the areas of Customer Service & Support
- You are fluent in English and minimum one additional language (French, Chinese and/or Spanish)
- Tech-support experience is a plus
- Strong communication skills; having empathy and working in a structured way
- High goals standards, concentrating on providing the best service and value to our customers
- Excellent at research, root cause analysis and problem solving
- Having both a Team Player mentality as well as being able to work independently
- Proficient working with computers and software programs, specially any support ticket platforms
Why us?
We offer you:
Compensation starts at $19/hr- A work-life balance with a flexible working schedule
- 20 days of PTO
- Health insurance contribution
- 401K
- Personal development through individual training, workshops and webinars
We have developed the Healy, a unique and innovative medical and lifestyle product controlled via smartphone. The Healy device offers over 160 different frequency therapy programs that promote health, wellness, and balance.
Our vision is to empower people to live a healthy, fulfilling, and conscious life and inspire our growing community to make a continuous positive impact on humanity.
Our mission is to develop revolutionary products to empower people to live a life of freedom, passion, and joy.
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