CUSTOMER SERVICE REPRESENTATIVE

TEMCO LOGISTICS is looking for a Customer Service Representative to join our Decatur, IL location.

As a customer service representative, you will be responsible for engaging with customers on behalf of their company. In your role your duties will include but not limited to, answering phone calls or emails from customers to answer questions, and maintaining expert knowledge about company products or services to best help customers.

WHO WE ARE: Temco Logistics has been the leading home goods delivery and installation company for over 50 years! Americas #1 Brands: Home Depot, General Electric, and more, trust us for their last-mile delivery to their customers. We currently perform over 6,000 residential, business, job site, and commercial deliveries per day, operating 7 days a week. With millions of home deliveries performed we continue to innovate and provide world-class final mile delivery and installation services for our customers.

RESPONSIBILITIES

· Provide customers information regarding their orders

· Answer all phone calls and emails regarding customer products and services

· Ensure all customers are satisfied with their products or services

· Follow-up with any customers to check that their products were delivered in a timely manner

· Determine the quickest, most efficient way to find solutions for any problems that may arise

· Escalate any queries or concerns to the perspective supervisor

· Track stocks of office supplies and place orders when necessary

· Submit timely reports and prepare presentations/proposals as assigned

· Assist colleagues whenever necessary

QUALIFICATIONS

· High school diploma or Equivalent

· 2+ years of office administrative related tasks

· Outstanding communication and interpersonal abilities

· Excellent organizational and leadership skills

· Familiarity with office management procedures

· Excellent knowledge of MS Office and office management software (ERP etc.)

· Qualifications in secretarial studies will be an advantage

#INDSE

Temco Logistics is a proud family-owned company that has been delivering and installing home goods since its inception in 1968. With millions of home deliveries performed for some of America’s largest retailers, we continue to innovate and provide world-class final mile delivery and installation services

Temco Logistics is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Weekend availability

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Decatur, IL 62526: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer relationship management: 1 year (Preferred)

Work Location: In person

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