Summary: Receives calls and visitor at the Corporate Offices of Citizens Business Bank. Determines nature of business and directs calls and visitors to the appropriate destination. Performs other duties as required by the nature of the position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.
• Provide, present and promote The Citizens Experience to all external and internal customers.
• Greets visitors, obtains their name and arranges for appointment with associate being called upon.
• Directs visitor to destination and insures record of name, time of call, nature of business, and associate called upon is appropriately recorded in visitor log.
• In absence of appropriate associate to meet with visitor will attempt to come to a resolution and re-direct visitor or take a message, as needed.
• Operates PBX telephone console to receive incoming telephone calls. As needed takes telephone messages and insures delivery to the appropriate associate in a timely fashion.
• Maintains the Corporate Office listing of all associates working at that location and their respective telephone numbers by department.
• Collects, sorts and distributes USPS and interoffice mail at various intervals throughout the day.
• Records and distributes all certified and upon receipt according to Bank policies and procedures.
• Maintains calendar for the Bank's third floor conference and meeting rooms.
• Reconciles department suspense accounts on a monthly basis.
• Coordinates, orders and distributes supplies for Product & Sales Support, as well as the Executive Offices of Citizens Business Bank.
• Types memos, correspondence, reports and completes other special projects as needed.
• Other duties may be assigned as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office 2003, including Outlook, Word and Excel.

Certificates, Licenses, Registrations

Current California driver's license.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.