Bilingual Position - This position is a in our Carolina, PR office. This is a full time, permanent hire position.

One Health Direct is becoming a leadingcall center in the durable medical equipment industry to our US customer base. We are seeking our next Team Lead to continue to build, coach, and motivate our team of excellent employees. Our Dunedin Contact Center is a rapidly growing, friendly, and positive work environment.

We are looking for an experienced sales oriented Team Leader with a positive, team-oriented management style to further direct the success of this team. We are looking for a goal-oriented individual with a demonstrated history of meeting and exceeding performance objectives in a friendly but fast paced sales call center work environment.

The desired candidate will possess the following skillsets:

• Effective Communication between employees and upper management
• Active engagement and positive reinforcement of team members
• Self-starter who works well independently and in a strong team environment
• Strong organizational skills needed with high efficiency
• Excellent multi-tasker with the ability to prioritize
• Be coachable, flexible, and unafraid of change!
• Demonstrate excellent problem-solving and analytical skills
• The most important skill needed is the ability to level up entry level sales associates

Responsibilities Include:

• Live Monitor/Audit an individual’s calls and provide ongoing feedback and coaching
• Set and achieve performance goal and objections
• Write and conduct weekly performance evaluations/reviews
• Document all coaching/development sessions in the Human Resource Database
• Handle escalated patient issues and work directly with patients to facilitate problem resolution in a timely and efficient manner
• Manage employee issues regarding attendance and performance

Qualifications/Experience:

• Required - Two (2) years proven leadership experience developing an Inside Sales Lead with experience in a Call Center environment
• Successfully managed 15+ employees in an office environment
• Microsoft Excel, Word & Outlook knowledge

Education:

• Preferred - Healthcare experience
• Preferred - Sales experience
• Preferred – Associate degree or better

Job Type: Full-time

Pay: $26,000.00 - $31,200.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights

Experience:

• Sales Supervisor: 2 years (Required)
• Call center: 1 year (Preferred)

Work Location: One location

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