Computer Operator - Project Consultant - Schenectady, NY

Overall Purpose and Objective:
Provides entry level monitoring and troubleshooting for operating equipment and 24x365 adherences to operational procedures, checklists, policies, and national IT Best Practices.

Principle Duties and Responsibilities:

• Performs entry level troubleshooting of systems and servers related to host systems, middleware, applications, and existing tools according to established procedures under supervision.
• Performs entry level network monitoring by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Monitors logical security through use of established tools and procedures.
• Performs entry level monitoring of systems and servers by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures.
• Performs entry level troubleshooting of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools under supervision.
• Accurately executes operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and escalates internal and external customer requests according to established guidelines.
• Submits recommendations to create and/or maintain operational procedures and checklists.
• Adheres to Service Level Agreements (SLA) by following established SLA performance requirements
• Adheres to IT best practices by following established IT best practice performance and audit requirements
• Supports local testing policies and procedures
• Performs entry level monitoring and/or troubleshooting of automated functions by confirming tool set availability, using tools for verification of services, and detecting, reporting, escalating, and documenting anomalies according to established procedures
• Participates in individual professional development by completing assigned development plan, participating in mentoring activities, tracking and reporting of development, and communicating career path goals and objectives.

Skills and Experience:

• Two year technical college degree and 1-2 years comparable experience
• Able to navigate through Unix/Linux/AIX/VMS/DOS and perform basic commands
• Working knowledge of FTP/SFTP protocols
• Comprehensive knowledge of Office suite and PC operating systems
• Customer service experience a plus
• Strong verbal and written communication skills (in particular phone etiquette skills)
• Self-motivated with demonstrated initiative and sense of urgency
• Effective listening skills, ability to organize and plan, attention to detail skills required.
• Must be available to work nights, weekends and holidays, 12 hour shifts.
• Ability to work autonomously and within a team.

Notes :
* You must be able to pass background check
* Must be willing & able to work 100% on site at client office
* 12 hour shifts, rotating schedule (some night, weekend, holiday work)

Job Type: Contract

Salary: $25.00 - $27.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Schenectady, NY 12305: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you able to work on a 12 hour shift?
• Are you able to pass background check?

Experience:

• Linux/Unix: 2 years (Preferred)

Work Location: One location

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