Community Connections Case Manager

Agency Mission:

In recognition of the dignity and value of every human life, the mission of IPH is to address the needs of the homeless and low-income community by providing a continuum of services to encourage self- sufficiency, empowerment, and stability.

Summary:

IPH Community Connections Program is a drop-in center for all community members, with services focused on case management and access to mailboxes, lockers, telephone, laundry, showers, meals, clothing pantry, and food pantry. Each guest receives strengths-based and comprehensive services and support addressing a unique set of needs to improve health outcomes, housing stability, and connections with community services. Community Connections serves individuals in the community experiencing current homelessness, at risk of facing homelessness, and community members who are housed with limited resources.

IPH is committed to building a diverse and inclusive community and strongly encourages candidates from underrepresented groups to apply.

Principle Responsibilities, Accountabilities, & Duties The Community Connections Case Manager is responsible for providing efficient and effective service delivery through the following functions, as well as other assigned activities:

Direct Support

• Assessing guests’ needs related to income, housing, identification, transportation, health care, hygiene, life skills, mental health, addiction, employment, legal, and education, as well as any other needs identified during the intake and assessment process
• Assisting guests with developing goals related to identified needs and addressing social determinants of health and improving connectivity to community resources
• Completing referrals for the above-listed services, as appropriate
• Monitoring guests’ progress and adjusting/modifying goals, as needed
• Implementing crisis intervention techniques and responding effectively to emergency situations
• Participating in weekly supervision meetings with the Community Connections Supervisor
• Participating in Program Team Meetings, as well as Agency Staff Meetings, Case Manager

Meetings, and Trainings

• Responding to referrals from Community Agencies and utilizing the Healthy Together/Unite Us

Platform

• Assisting the Community Connections Team with other daily responsibilities to ensure the proper functioning of the program

• Other assigned activities that build the capacities and trust of guests and staff to fulfill the mission of IPH

Coordination & Connection to Services

• Assisting guests with maneuvering government agencies, such as Department of Social Services,

Unemployment, Social Security Administration, probation/parole, and obtaining various forms of needed identification

• Maintaining effective communication with guests’ service providers to ensure a team approach to care
• Maintaining effective communication with Landlords and other housing entities, such as

Coordinated Entry and SPOA, to ensure appropriate steps towards housing security for guests

• Connecting guests with primary care providers, specialty care providers, pharmacies, insurance, and other health care and behavioral health care services
• Arranging transportation services when appropriate
• Coordinating with Community Providers regarding onsite services within the program, such as

AA Meetings, Therapeutic Art Classes, RSS Care Coordination Intakes, Haircuts, and WYHC WOWVan Services

Documentation

• Maintaining accurate case files, including up to date documentation of all services provided
• Entering data into the Homeless Management Information System, including Intakes, Progress

Notes, Coordinated Entry Applications, Case Management Intake Tool, and Discharges

• Responding to the Unit Us/Healthy Together referral platform
• Honoring and maintaining strict confidentiality in all areas: written, spoken and observed communication

Qualifications

• A minimum of one year of experience in a human service setting; experience with the homeless population preferred
• Case management experience; knowledge of evidence-based practices such as trauma-informed approaches and harm-reduction approaches preferred
• Sensitive to the needs of the homeless community
• Strong working knowledge of local resources or able and willing to learn on the job
• Strong interpersonal skills
• Strong organizational skills, ability to multitask and manage competing priorities
• Strong written and oral communication skills
• Familiarity with Windows, MS Office, email, and database use
• Valid New York State Driver’s License

Hours, Salary, & Benefits Information

• Hours: Monday - Friday: 8:30am – 4:30pm
• Hourly position starting at $21.03/hour ($41,000 per year based on 37.50 hours per week).
• Employer-sponsored health insurance available
• Generous paid time off
• Along with a resume, please submit a cover letter explaining why you are interested in this position and how you meet the qualifications outlined above

Job Type: Full-time

Pay: $21.03 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Albany, NY: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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