Commissary Dispatcher Job at GAT Airline Support
Summary
The Dispatcher is the central point of contact for base catering operations and is responsible for
dispatching drivers to and from aircraft. The position develops and maintains detailed operational planning
which includes administrative, implementation, and follow-up tasks for Sky Café bases. Works with the
team to understand and assist with tracking all work, task, operational processes, and financials.
Key Responsibilities
information is inputted correctly
The Dispatcher is the central point of contact for base catering operations and is responsible for
dispatching drivers to and from aircraft. The position develops and maintains detailed operational planning
which includes administrative, implementation, and follow-up tasks for Sky Café bases. Works with the
team to understand and assist with tracking all work, task, operational processes, and financials.
Key Responsibilities
- Dispatch Duties
- Understand and promote the company core values
- Dispatch drivers to airlines in a timely manner to avoid delays
- Attend to and report all calls/issues regarding each flight
- Perform operational pre-shift huddle meetings with the entire staff on duty
- Be familiar with and knowledgeable in all procedures and functions for all operational
- Dispatch will be cross-trained on all aspects of the Warehouse and Transport operations
- Communicate all operational functions with airline clients
- Update airline information onto blocks to include revised timings, updated gates, aircraft
- Report any pending strips that were not done during the shift and the reason for it not
- Maintain constant communication with crew members and/or airlines operational staff or
- Update next day blocks for AM/PM and put names of drivers and shift times and
- Ensure that blocks for following days are created properly and drivers are confirmed for the
- Every single occurrence that is outside of normal operations must be communicated to
- Update GPET according to the shift worked - GPET must be updated for all flight serviced
information is inputted correctly
- Ensure that the Security declaration is completed for each flight
- Ensure that carrier checklist are completed and uploaded onto Google Drive
- Ensure that the Driver Log is completed in full and any issues with the truck are reported on
- Perform other duties as assigned
- Supervisory Duties
- Communicate all shift issues and concerns with staff performance for disciplinary action if
- Review previous shift emails and ensure that they are all addressed and responded to
- Report all staff late arrival times, early leaves, and absenteeism
- Confirm and ensure all team members have had the opportunity to take their break(s)
- Must ensure that crew is back from break on time and ensure that any downtime must be
bulk items
- Maintain communication with all team members and ensure that they are where they are
- Inform Manager/Supervisor regarding any deviations in manpower scheduling
- At the end of each shift, ensure that all lights have been shut off on all trucks, and check
deviations by staff from SOP's to Operations Manager for disciplinary review
Core Competencies
- Exceptional written and verbal communication skills with individuals at all levels of the organization
- Efficiently work as part of a team, as well as independently without direct supervision
- Ability to work under pressure and meet set deadlines
- Attention to detail in all areas of work
- High level of critical and logical thinking, analysis, and/or reasoning to identify underlying
- Above-average organizational, time management, and prioritizing skills
- Comfortable presenting materials and reports to senior management and customers
- High level of personal integrity
- Strong work ethic and positive team attitude
- Interpret and implement company policies and procedures
- Motivate staff to meet associated goals as required for effective safe day to day operations
- Deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Work cooperatively between key management personnel and co-workers to achieve company
- Prepare for and respond to unforeseen changes/challenges related to safety and operations
- Proficient in Microsoft Excel, Word, G Mail, Google Drive
- Successfully multi-task and handle changing priorities
- Consistently demonstrate a safety-focused mindset
- Ability to ensure confidentiality of sensitive information
- Exposure to extreme temperature changes and noise
- Must be capable of standing, bending, and lifting during shift
- Must be capable of lifting/pushing/pulling up to 50lbs (23 kgs) on a regular basis as per the physicaldemands analysis for the task at hand
- Ability to sit for long periods of shift while doing sedentary work
- 1-3 years Administrative and Coordination experience
- MS Office and Google experience is required
- Be at least 18 years of age
- Possess a valid Canadian driver's license and maintain in good standing
- Ability to work on a permanent basis in Canada
- Obtain a clear criminal record
- Must obtain and maintain in good standing necessary airport and/or Transport Canada security clearances
- Must be flexible with shift start and end times as it pertains to airport irregular operations
- Must obtain and maintain in good standing necessary airport vehicle operator permit
- Must be able to operate all equipment as pertains to the position (forklifts, high lift trucks, catering vans)
- Ability to work within the required time parameters
- Ability to work nights, weekends, holidays, and varying schedule and be available on call as required
- Must successfully complete airline and corporate-specific training programs and recertification
- Ability to travel if required by operations
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