Commercial Credit Specialist Job at Bridgestone Golf
COMPANY OVERVIEW
Help us make the best golf balls in the world! From our Covington, Georgia manufacturing facility, we supply golf equipment to many of world-renowned golfers including Tiger Woods and Jason Day. Whatever role you fill, when you represent the Bridgestone Golf name you know that you are a valued teammate who is part of our larger mission to serve society with superior quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you're made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. Bridgestone Golf, Inc. is headquartered in Covington, Georgia and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Our mission is simple: Bridgestone Golf serves dedicated golfers with superior quality golf equipment designed to maximize individual player's golf experience and enjoyment.
JOB DESCRIPTION
Effectively manages the collection activities for a high volume of accounts in an assigned territory in order to maintain collection percentages and bad debt percentages as required by company policy.
RESPONSIBILITIES
- Secure payments for delinquent accounts by contacting and notifying customer, negotiating payment plans, sending past due letters, as well as other means deemed necessary.
- Handle incoming calls from customers and sales team to answer questions regarding customer account.
- Manage all interactions with customer via documenting appropriate systems.
- Minimizes bad debt loss by assigning accounts to third party collections for further pressure as needed.
- Provide professional and prompt customer service to external and internal customers.
- Maintain effective work related communication with all team members.
- Processes customer checks received internally.
- Research discrepancies with customer accounts to obtain resolution.
- Writes adjustments to offset errors as needed.
- Effectively and consistently communicate with sales representatives regarding delinquent or over-extended customer accounts.
- Any additional “at the time needed†functions deemed necessary by the Credit Manager, i.e. pulling files, re-filing completed files, obtaining documents for audits, assisting in other team members areas/jobs if needed.
- Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree from four-year college or university; or one to two years related experience; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze, and interpret credit applications, and related information. Ability to respond to common inquiries or complaints from customers, sales representatives, collection agencies, employees, or members of credit reporting groups. Must be able to communicate effectively verbally, and in writing, with customers and sales representatives in all credit matters.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, papers, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
QUALIFICATIONS
Typically requires a high school degree; or 1-2 year vocational training / associates degree
EMPLOYEE TYPE
Regular : Full time
Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment Eligibility
If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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