You’re legendary. We’re hiring. Let’s talk!

Apply today for an opportunity to join one of North America’s top insurance premium financing companies. Since 1977, our company has grown to more than 500 Associates and 30 locations across the United States, Puerto Rico, and Canada.

Every day, we work to deliver on our Corporate Mission Statement: “To be the market leader by delivering innovative financial and technology solutions to help our Customers, partners, and investors achieve their goals.”

How do we do that? By empowering and encouraging our Associates to provide products and legendary Customer service unparalleled in our industry.

For Our Associates

• At the office: Based on your location, we offer parking and commuter benefits programs to help make your commute a little easier.

• Getting started: We offer a comprehensive paid training program that will make you feel prepared and excited about your role.

• Staying healthy: Our wellness program, LiveWell, combined with our Employee Assistance Program (for when you need confidential support), help you keep an eye on short and long-term goals and any bumps that pop up along the way. We are also proud to offer gym membership subsidies to support your health and fitness goals.

• Preparing for your future: Imperial PFS offers a 401(k) with a company match

• Company culture: Our Associates are the foundation of our company and we want you to enjoy working here! With company lunches, corporate outings, and even the occasional ice cream truck, you never know what will pop up to make your day.

• Peace of mind: Our insurance benefits include medical, prescription, dental, voluntary vision, voluntary life/dependent life, group term life, and AD&D.

JOB SUMMARY:

To nurture profitable program entity relationships such that Customers value our premium finance services and we achieve superior, sustainable financial returns. This full-time position requires strong negotiation and dispute resolution skills in order to be successful in recovering unearned premiums and deficiency balances associated with cancelled accounts. The responsibilities associated with this position require working primarily with insurance carriers and program entities. Customer contact and cross training with independent data base branch environment will be required. Strong organizational skills and persistence with respect to follow-up communications are essential. Must be able to resolve past-due balances while maintaining professionalism and respect for all parties to the transaction.

KEY RESPONSIBILITIES:

• Understand the requirements and process for the issuance of the cancellation notices and reinstatement request
• Act as first line of contact for assigned portfolios
• Develop General Agent and Company relationships to facilitate collection efforts
• Ability to initiate and follow-up on a high volume of outbound telephone and email communications to insurance program entities and carriers
• Respond to inbound calls in a polished and professional manner
• Tactfully encourage representatives of program entities and carriers to facilitate prompt return of unearned insurance premiums
• Ability to analyze and resolve problems by coordinating with appropriate departments and Associates
• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests
• Proactively anticipate issues and communicate internally with Management, Customers, Account Executives and Sales Executives as appropriate. Immediately alert manager regarding any problem accounts and meet regularly until resolved
• Become proficient in the use of external tools, such as website. This includes the ability to train and effectively communicate features and usage of these tools
• Interact respectfully with the external Customer regarding billing questions as well as collection of their outstanding balances
• Ensure and maintain the financial integrity of accounts in assigned portfolio by maintaining complete and detailed records of transactions related to assigned portfolios
• Use every internal resource available to collect unpaid balances
• Effectively manage charge off accounts
• Communicate effectively with Manager regarding all problem accounts and challenging program entity relationships
• Provide a month end problem account and Aged Trial Balance report to Manager for review and submission to Corporate
• Comply with Internal Audit standards
• Be knowledgeable of IPFS’s Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures
• Perform various other duties as needed, which may include but not limited to providing backup and support for other branch Associates

PREFERRED SKILLS:

• Strong Customer service skills
• Must be detail oriented
• Good organizational skills
• Ability to solve problems and provide resolution
• Strong communication skills
• Knowledge of insurance beneficial

EDUCATION QUALIFICATIONS:

Some College