Collection Agent Job at Nebraska Medicine
Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families.
Shift:
First Shift (United States of America)
Shift Details:
Flexible Start times between 8am - 9am
8 hr/shifts
Why Nebraska Medicine:
Our shared values reflect who we are and why we’re here and include, Innovation, Teamwork, Excellence, Accountability, Courage and Healing.
- Competitive Benefits including retirement match contribution, PTO accrual, tuition reimbursement
- Lead the world in transforming lives to create a healthy future for all individuals and communities through premier educational programs, innovative research and extraordinary patient care
- Forbes Magazine recognizes us in their list of America’s top employers and the best employer in Nebraska. Come join us!!
Collect outstanding patient liability in a timely and efficient manner while maintaining excellent customer service. Process estates, liens, and bankruptcies. Provide customers with available options for debt resolution and monitor payment arrangements and customer response to identify accounts appropriate for transfer of liability to bad debt. Support customer service team by assisting with incoming customer requests as needed.
Required Qualifications:
- High school education or equivalent required.
- Minimum of three years post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in healthcare collection or billing (one year of education equals one year of experience) required.
- Ability to interact with customers over the telephone and face to face required.
- Knowledge of medical terminology, International Classification of Diseases (ICD), Current Procedural Terminology (CPT), and Healthcare Common Procedure Coding System (HCPCS) coding required.
- Knowledge of hospital and/or professional revenue cycle processes required.
- Ability to work with diverse customer base through effective verbal and written communication required.
- Knowledge of Microsoft Excel and Microsoft Word required.
- Ability to type a minimum of 45 words per minute with 95% accuracy required.
Preferred Qualifications:
- Experience with patient liability collections preferred.
- Associate's degree in business administration or college level business course work preferred.
- Bilingual skills preferred.
- Knowledge of collection laws, liens, and bankruptcies preferred.
- Certification through hospital or professional revenue cycle organization preferred.
- Membership in hospital or professional revenue cycle organization preferred.
- Knowledge of collection laws, liens, and bankruptcies preferred.
- Certification through hospital or professional revenue cycle organization preferred.
- Membership in hospital or professional revenue cycle organization preferred.
Nebraska Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, age, national origin, disability, genetic information, sexual orientation, gender identity and protected veterans’ status.
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