About the position::Velosio is looking for a Client Success Support Manager to be an integral member of the Client Success Team.

As a Client Success Support Manager at Velosio, you will be responsible for managing a team of Client Success Support Engineers. In addition, you will be responsible for overall Client Success which includes and not limited to Client lifecycle management including onboarding, project leadership, and ongoing client experience. The jobholder provides the best client experience possible, which, in turn, will result in retention and expansion. He/she is also responsible for the development and implementation of repeatable project methodologies and lifecycle management approaches. #LI-Remote
Who we are::At Velosio, we focus on what matters most - our people. We are a values-driven organization committed to delivering an outstanding employee experience to all our team members.

Velosio’s years of experience with business applications translate to a deep bench of tenured team members with competency across enterprise resource management (ERP), customer relationship management (CRM), and cloud services.

We have earned recognition from Microsoft as a top 1% performing partner worldwide and an emerging NetSuite leader. We have strategic independent software vendor (ISV) partnerships and a portfolio of solution and service offerings to accelerate what’s next for business.

Our mission is to enable clients to realize business value faster, simplify the process of deploying technology, acquire deeper data-driven insights, and explore ongoing innovation to drive business forward. We support the entire Microsoft Dynamics portfolio, Office 365 family and Azure services. Velosio is the only Microsoft Cloud Distributor that specializes in Dynamics 365 and is a prominent Microsoft Master VAR. Headquartered in Columbus, Ohio, Velosio’s 400 employees serve over 4,000 clients.

Beyond our expertise, as a Velosio team member, you can leverage the Velosio award winning culture - a network of top-notch peers, day-to-day flexibility, career development resources and the largest incentive opportunities in the industry.
Your day might look like::

• Strong and proven track record of successfully managing Technical Support Engineers, customer relationships, and technical projects.
• Assist clients to expand their usage and adoption of Microsoft Dynamics Solutions.
• Develop and maintain client relationships that promote retention and loyalty.
• Work closely with the Customer’s partner and with other team members (Technical and marketing consulting, Sales Executives, product engineering service, and/or cloud support) to be sure mutual objectives are met in support of client satisfaction.
• Communicate consistently with customers throughout the customer lifecycle and escalate important issues where needed.
• Lead the overall client onboarding and act as the project manager for select projects.
• Serve as primary point of contact for any client concerns regarding product, support, or billing.
• Responsible for working closely with clients to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
• Other duties may be assigned as needed.

What you'll bring::

• Bachelor’s Degree in Computer Science, Business, or Communications or equivalent business experience.
• Demonstrated exceptional customer skills from previous employment.
• Excellent work ethic and leadership skills.
• Self-motivated, team-oriented, very responsible, and focused on exceeding customer expectations.
• Exceptional organizational, presentation, and communication skills, both verbal and written.
• Demonstrated ability to deal with change and excel in high-stress situations.
• Self-managed, responsive, and dedicated to client success.

Some reasons you might like working with us::At Velosio, YOU MATTER.

Due to our proven commitment to delivering an exemplary employee experience, Velosio was awarded Top Company Outlook by Comparably in 2022 and Best Company Culture, Best Company for Diversity, Best CEO, and Best Company for Women by Comparably in 2021.

Access the following link to see why 99% of current Velosio team members say that they look forward to interacting with their team every day, 96% of team members report Velosio as a positive workplace environment, and 91% of team members are happy with their work-life balance: https://www.comparably.com/companies/velosio

At Velosio, YOUR WELLNESS MATTERS.

We know one size doesn't fit all, which is why we offer a comprehensive benefits package that allows our team members to create a personalized plan best suited for their unique needs, including:

• 5 Medical Insurance options with a company contribution to HSA
• 3 Dental Insurance options including adult orthodontics
• 2 Vision Insurance options
• PTO with added time with each year of service
• Remote working environment
• 401k Match 50% of the first 6%
• StayWell Program – a cash reimbursement up to $600 a year toward Wellness
• Quarterly Incentive Program

Job Type: Full-time

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