Looking for a growth opportunity in a high energy, fun and professional environment? Want to be a part of a growing team that emphasizes teamwork through living out our core values of being HUMBLE, HUNGRY, and SELF AWARE?

The Client Success Representative at Cassel serves as the primary relationship manager & order-taker for all clients. Each CSR owns a dedicated client list and splits their day between entering new orders, following up on existing orders, and reaching out to key accounts to capture new orders while maintaining a proactive working relationship with their clients. The CSR reports directly to Cassel's Vice President.

The position is full-time and applicants must be available to work daytime hours at the both the Manheim, PA and Smoketown, PA offices.

Key Areas of Responsibility:

~ Secure Sales

• Serve as the guide for all client engagements

• Strive for the win-win with all clients while setting clear expectations for them in a dynamic and constantly changing sales cycle

• Aggressively follow up on outstanding quotes

• Enter orders into Cassel’s project management system of record

• Monitor email inbox for client requests

• Follow up on client inquiries

• Convert Sales Pipeline Deals & Quotes to Sales Orders

• Ensure accurate details are captured during order entry so accurate estimates can be developed

• Set client expectations being mindful of the many variables that are part of the vehicle graphics sales process

~ Keep Projects Moving Forward

• Reach out to clients to obtain missing information or to secure proof approvals to move jobs forward

• Work with all Cassel departments to translate client requirements to operational urgency/clarity

• Achieve the win/win with clients and ensure they experience an easy engagement with Cassel from start to finish

~ Account Management

• Regularly check in with top clients to understand immediate and long term needs

• Conduct annual business reviews with key accounts recapping CY and PY purchases with Cassel

• Uncover new opportunities for growth with existing clients

• Connect & network with various client contacts and key personnel and ensure a strong lasting client relationship

~ Hunt

• Call on potential new clients

• Serve as the primary business development arm of Cassel's sales and marketing efforts

• Attend key networking events in new target areas with an emphasis on new client acquisition

• Seek referrals from existing clients.

SKILLS

• Excellent communication – written and verbal
• Good planning and time management
• Flexibility – able to handle fast paced changes
• Able to manage multiple projects / deadlines
• Adaptable – ready to try new processes / procedures
• Organized
• Extreme attention to details
• Efficient
• Decision Making Ability
• Excellent computer skills – Google suite, shortcuts, typing speed, etc.
• Works well independently and within a team
• Leadership abilities – with team and projects
• Conflict resolution skills / compromise

EXPERIENCE

Some post-secondary education/certificate preferred. Equivalent experience will also be considered.

Experience in the field of print production and/or customer service/sales highly desired but not required