We’re looking for an enthusiastic, professional Receptionist & Client Services Coordinator to join our team! You’ll be the face and first point of contact for our office. This is a critical role that requires a polished professional who enjoys the important responsibilities that come with running the front of our office-who understands that client satisfaction is our No. 1 priority and who knows how to provide it. Job seekers should take pride in their work, be passionate about helping others, and have an interest in growing with our organization. If this sounds like you, apply now!

$16 - $19 hourly

• Open office daily, including turning on the lights, making coffee, stocking the fridge with plenty of soda/ice/water for the day, reloading paper trays to printers, and checking voicemail messages.
• Welcome and greet all clients and visitors to the office.
• Receive incoming telephone calls and emails in a professional and timely manner and communicate relevant information to the appropriate parties.
• Interface with everyone who contacts the office, ensuring their communications are handled professionally.
• Maintain client confidence by keeping client/attorney communications and information confidential.
• Handle deliveries and manage incoming and outgoing mail.
• Arrange appointments for Attorneys and/or schedule client meetings and appointments.
• Perform administrative duties such as opening and closing files, and opening mail.
• Act as liaison between the office and the Firm's Operations Manager to resolve building, office supply, and maintenance issues.
• Manage and monitor the tracking of all inquiries from clients and vendors and route inquiries to appropriate team members.
• Pick up mail from our PO Box at the Post Office and drop off evening mail.
• Assist with other administrative tasks, such as data entry, copying, filing, etc.
• Light typing and clerical duties.
• Be present at work during regularly scheduled working hours and as needed, consistent with the Firm’s attendance expectations.
• Other assignments as needed to ensure efficient business operations.

• Displays impeccable interpersonal, time management, organizational, and customer service skills
• Comfortable taking telephone calls and mitigating stressful situations

• Superb customer service, communication, and interpersonal skills.
• Ability to multitask, solve problems, and handle confidential matters with diplomacy and tact.
• Demonstrate sensitivity and confidentiality at all times with first-class communication skills.
• Ability to display an enthusiastic, friendly, courteous, and pleasant demeanor.
• Appropriate interpersonal skills necessary to communicate by telephone and in person with visitors, timekeepers, and staff to provide information with courtesy, tact, and professionalism.
• Ability to express self effectively and professionally, both verbally and in writing
• Proficiency with Microsoft Outlook and Word.
• Ability to engage in high level of interaction with clients and staff to provide a high standard of customer care.
• Ability to work unsupervised and on own initiative, being proactive in approach to work.

Established in 1926, Menn Law Firm is a full-service law firm and currently the largest law firm headquartered in Northeast Wisconsin. Our 31 attorneys operate out of offices in Appleton, Green Bay, Seymour, Chilton, Hortonville, Oconto, and Marinette, Wisconsin. We have received the highest peer rating from Martindale-Hubbell, evidencing the highest level of professional excellence for its legal expertise, communication and advocacy skills, and ethical standards.