Our thriving counselling center needs an experienced Client Service Representative who can handle coordinating client and therapist schedule, accepting payments, file management and organization. We are looking for a professional who believes that clients should be treated as people rather than a number in a file and who understands the value of compassionate service. The position of Client Service Representative includes a significant amount of multi-tasking, but the ideal candidate will know when to slow down, looks clients in the eye and provide personalized service.

To be successful in this position you must become able to do the following essential duties and responsibilities always:

• Functions within agency's policies and procedures as outlined on agency public documents.
• Operates according to established job expectations.
• Meets communication requirements as outlined in job expectations section below.
• Meets supervision requirements as outlined in job expectations section below.
• Meets program compliance requirements as outlined in job expectations section below.
• Meets customer interaction requirements as outlined in job expectations section below.

Job Expectations

Communication Requirements

• Communicates department or job-related concerns to supervisor and makes suggestions for improvement in an appropriate and timely manner.
• Communicates any performance concerns or training needs to supervisor in an appropriate and timely manner.
• Conducts self in a professional manner that positively reflects the agency culture.
• Demonstrates competent verbal communication with internal and external customers.
• Is attentive and responsive to customer needs in a helpful, supportive and timely manner.
• Works collaboratively with co-workers and agency staff to effectively communicate and problem solve.

Supervision Requirements

• Meets with supervisor as scheduled.
• Utilizes supervision effectively to address performance issues and concerns.
• Utilizes supervision effectively to explore professional development and training needs.

Department Compliance Requirements

• Follows department policies and procedures and encourages same in others.
• Operates conscientiously in accordance with agency budget.
• Completes and submits accurate written reports and documentation as assigned.
• Ensures quality and accuracy of written and verbal communications.
• Attends meetings and training within established time frames.

Necessary Skills and Abilities

• Must demonstrate initiative, creativity, be dependable, reliable and work well independently.
• Must be able to exercise independent thinking and good judgment under all circumstances.
• Must be able to analyze work, set goals, develop plans and utilize time effectively and efficiently.
• Must regularly be able to see, speak and hear. Frequently required to stand, sit, walk, bend, use hands and arms and must occasionally lift up to 20 pounds.

• Must be sensitive, flexible and responsive to gender, race, ethnicity, socio-economic status, religion, age, sexual orientation or any other special needs as reflected in the ability to communicate with staff and/or clients.
• Assume an active role in agency events.

To qualify for this job you need to have the below minimum requirements and experience:

• High School diploma required.
• Medical office and electronic health record (EHR) experience required.
• Must be able to work a flexible schedule including evenings.