The Montana Department of Public Health and Human Services (DPHHS) has an opportunity for a compassionate, energetic, conscientious, and detail-oriented individual who is looking to make a difference within their community.

Our mission at DPHHS is to improve and protect the health, well-being, and self-reliance of all Montanans throughout every stage of their life. By joining our team, you will have the opportunity to perform meaningful work in public service to our state and its residents. Whether you are joining the workforce or have several years of experience, DPHHS has the opportunity for you!

The Office of Public Assistance administers state and federal policies and regulations to determine eligibility for public assistance programs. The Client Service Coordinator position serves a vital customer service role and has direct contact with the public in-person and via a telephone helpline. This position helps Montanans gain access to Temporary Assistance for Needy Families (TANF), the Supplemental Nutrition Assistance Program (SNAP), and a variety of health coverage programs.

What we can offer you

The State of Montana's comprehensive benefits package includes healthcare coverage, retirement plans, paid vacation, sick leave, and holidays, work/life balance, and eligibility to participate in the Public Service Loan Forgiveness (PSLF) program. Visit the Health Care and Benefits Division for more information at https://benefits.mt.gov/. In addition to employee benefits, there are a wide range of advancement opportunities within the largest state agency in Montana.

What you can offer us

• Strong communication skills, both verbal and written, organizational skills both analytical and problem solving, and the ability to work with confidential documents.
• A positive outlook, dependability, accuracy and pride with your work.
• Initiative, resilience, and cooperative nature to maintain a harmonious work environment that exceeds everyone’s expectations.
• Meet minimum qualifications:
  • Associates degree or certificate in communications, office management, business, human services, sociology, psychology, or other field of study AND four years of job-related experience determining or processing eligibility for social service programs and/or health, financial loans, unemployment, collections, call center, etc.
  • OR Equivalent to graduation from high school AND five years of professional customer service experience to include considerable public contact in a fast-paced environment managing a large workload, solving complex problems, and handling competing priorities while meeting quality standards.
  • OR Related bachelor’s degree and 2 years job-related experience.
  • Other combinations of education or experience may be substituted.
  • Preferred: Experience working with tribal government entities and/or other organizations of native peoples.
  • Preferred: Knowledge of public assistance programs & eligibility requirements

For a copy of the full job description or if you need a reasonable accommodation in the application or hiring process, contact HHS Human Resources at hhshumanresources@mt.gov.

How to Apply

Submit your application on the State of Montana careers website. No additional application materials are required.

To be considered for any DPHHS position, applicants must complete and submit their application online, and upload any required documents. Successful applicants are required to successfully pass all DPHHS specific background check(s) relevant to each position. DPHHS is an equal opportunity employer. Women, minorities, and people with disabilities are encouraged to apply.

This office location operates within an Indian Reservation. Applicants claiming Indian employment preference as set forth in Section 2-18-111, MCA, shall claim the preference in writing and submit it if the vacancy announcement is open, or it will not be valid.