The Camp Transformation Center is a rapidly growing fitness center that offers clients a unique, fun, and proven workout experience. Our mission is to help individuals transform their lives through health and fitness. We are looking for a highly motivated, energetic, and passionate individual to join our team as a part-time Client Retention Specialist.

Objective: The primary goal of the Client Retention Specialist is to extend client retention by at least three months, focusing on supporting and engaging clients who are in their first 90 days at The Camp Transformation Center.

Key Responsibilities:

• Onboarding and orientation
• Conduct new client orientations, explaining the center's offerings, services, and resources
• Ensure new clients feel welcomed and supported during their initial days at the center
• Personalized client support
• Maintain regular communication with clients in their first 90 days, providing encouragement and addressing any concerns
• Conduct periodic check-ins, tracking clients' progress and adjusting their programs as needed
• Identify clients at risk of dropping out and develop personalized strategies to keep them engaged
• Fitness and nutrition education
• Host weekly workshops or seminars on various fitness and nutrition topics to provide clients with valuable knowledge and motivation
• Develop a library of educational materials, such as articles, videos, and tip sheets, for clients to access and review
• Organizing social and community events
• Plan and execute monthly social events, such as group hikes, potlucks, or charity runs, to foster a sense of community among clients
• Encourage clients to participate in events and invite friends or family members to join
• Implementing client feedback
• Collect and analyze client feedback through surveys, suggestion boxes, or face-to-face conversations
• Work with the management team to implement changes and improvements based on client feedback
• Collaborate with coaches and staff
• Coordinate with coaches to ensure clients are receiving the support they need in their workouts
• Share insights and strategies with the sales and customer success teams to enhance overall client satisfaction and retention
• Monitoring and reporting
• Track client retention metrics and provide regular updates to the management team
• Evaluate the effectiveness of retention strategies and suggest improvements or new initiatives

Qualifications:

• High school diploma or equivalent required, college degree in a related field preferred
• Minimum 1 year of experience in a client-facing role, preferably in the fitness or wellness industry
• Strong interpersonal and communication skills, with the ability to build rapport and trust with clients
• Passion for health and fitness, and a desire to help others achieve their goals
• Ability to work a flexible schedule, including mornings, evenings, and weekends
• Basic understanding of fitness and nutrition principles
• CPR/AED certification is a plus

If you are excited about helping clients transform their lives and have a passion for health and fitness, we would love to hear from you! Please submit your resume and a brief cover letter explaining why you believe you would be a great fit for this role.

Job Type: Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Parental leave
• Tuition reimbursement
• Vision insurance
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• What specific experiences have you had in a client-facing role that demonstrate your ability to effectively support and engage with clients, particularly in the fitness or wellness industry?
• Can you provide an example of a situation where you identified a client at risk of discontinuing their fitness journey, and describe the steps you took to re-engage and motivate them to continue?
• Describe your experience with organizing and hosting events or workshops. How do you ensure that these activities are engaging and relevant to the participants?
• Share an instance where you received constructive feedback from a client or customer, and explain how you used that feedback to improve the services or offerings of the organization you were working with.
• How would you approach collaborating with our coaches and staff to ensure clients receive the support and guidance they need during their first 90 days at The Camp Transformation Center?

Language:

• Spanish (Preferred)

Work Location: In person

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