Pay:$20/hr plus performance based bonuses!

Location:Employment will begin in-office, with the option to move to hybrid-remote after meeting team's Standard of Excellence

CLIENT MANAGER

Department: Meters

Overview

Client Managers act as lead Meters point-of-contact for the Account Management teamas well as client corporate or regional contacts. Client Managers work to resolve high-level concerns as they relate to sub metering and the Meters department. The process includes, but is not limited to, weeklyclient calls, resolution of escalated issues, and client-specific reporting and communications.

Responsibilities

• Assigned a portfolio or client
• Represent the Meters department in calls and emails with account managers and clients
• Offer cause and effect explanations to clients for concerns that they have
• Develop beneficial, long lasting relationships with clients
• Work closely with Account Managers to ensure that client needs are met
• Following up with Conservice team members to ensure that solutions are found
• Lead (or participate in) internal and external phone calls
• Organizing workload by filtering emails and chats based on priority
• Organize and track information to effectively prioritize work
• Delegate client issues to relevant teams with the goal of finding a resolution within 24 hours
• Follow-up with other teams to ensure that solutions are being found
• Communicate with leadership and clients regarding challenges and then brainstorm ideas to resolve
• Other duties as assigned by leadership

Qualifications

• Met SOE for 8 of the last 9 months
• Proven record of exceptional internal and external communication
• Able to explain a complex idea, both verbally and in writing, using clear, professional language
• Expert at prioritizing important and urgent work to meet deadlines
• Able to solve a range of issues from redundant to complex
• Able to independently analyze and reason to make unaided decisions
• Desire to form long lasting relationships with clients
• Talent to stay positive and productive under pressure

Education & Experience

• Preferred nine months Meters Department experience