Peak Veterinary Referral Center, located in Williston, VT, is looking for a Client Care Specialist to join our team. The Client Care team helps to support the specialty and urgent care departments of our hospital.

The ideal candidate will deliver a professional first impression a long with exceptional communication and customer service skills while performing day-to-day tasks. He/she will also have the ability to multitask in a fast paced environment.

Some of these tasks include but are not limited to:

• Educating our clients and referring veterinarians about the services offered by Peak.
• Provide clients with compassionate support throughout interactions over the phone and in person.
• Assist clients with general information and to schedule appointments for a multi specialist hospital.
• Complete reminder and follow up communications to clients, including by phone and email.
• Obtain referral information from veterinarians for upcoming appointments.
• Accurately update and maintain client/pet records and files.

Qualifications and Skills:

• Qualified candidates should possess excellent interpersonal skills and be motivated to provide outstanding service to patients, clients, and our referring veterinarian community.
• We are looking for a problem solver who can be flexible in situations when protocols may not apply and when handling unanticipated tasks.
• The right candidate will be able to develop and maintain positive working relationships and thrive in a team environment.
• If you are flexible and a personable individual looking for a great opportunity, please submit your letter of interest and resume.

We are looking for people who are flexible in their schedule, and who can be scheduled for any consecutive 8 or 10 hour shifts from 7:30am to 8pm, weekdays and weekends.

Benefits for full time Peak employees:

• We believe in providing high quality medicine, continuous learning, and teamwork.
• Compensation is within a range, based on experience and skill level.
• Health insurance with the choice of a 100% employer paid plan starting day 1
• Dental, vision, disability, and life insurances
• Flex spending accounts for medical and/or dependent care costs
• Discounted pet medical care
• 401 (k)
• Employee Assistance Program
• Paid Time off

Ethos is an Equal Opportunity Employer. Ethos does not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran Status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.

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