The CLAIMCHECK Operations Support Specialist reviews all new assignments to ensure they are processed in an accurate and timely manner. Updates funeral homes daily on the processing of each assignment, works email notifications, sends lag notices to funeral homes, handles inbound calls, make outbound calls as needed to verify policy information or to collect from an insurance company. Review payments for accuracy, upload emailed documents. They will work closely with the CLAIMCHECK supervisor and team to provide assignment status and meet department goals.

Responsibilities:

• Review and verify data on insurance assignments.
• Accurate data entry of assignment information.
• Make outbound calls to verify information.
• Upload emails into imaging system.
• Receive inbound calls from customers and companies to resolve assignments.
• Contact funeral homes and other involved parties to obtain missing information
• Keep records of customer interactions, record details of inquiries, and comments, as well as actions taken.
• Provide the highest level of customer service to all incoming inquiries or refer inquiries to appropriate management levels.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

Qualifications:

• Strong phone and verbal communication skills.
• Excellent data entry and typing skills.
• Adaptability to different personality types.
• Customer Focused.
• Ability to multi-task, set priorities, and manage time effectively.
• Ability to gather accurate information.
• Effective problem resolution and critical thinking skills.
• Commitment to company values.
• Ability to use personal computer and work within a Windows based environment.

About Funeral Directors Life

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Funeral Directors Life offers an award-winning workplace that is truly one-of-a-kind. The company has been recognized with numerous workplace awards, including the prestigious FORTUNE magazine “Best Small & Medium Workplaces” List, the “Best Workplaces in Finance & Insurance” List, the “Best Workplaces for Millennials” List, and the “Best Workplaces in Texas” List. The company is also a winner of the top 100 “Best Companies to Work for in Texas,” published by Texas Monthly.

Based in Abilene, TX, Funeral Directors Life offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes Funeral Directors Life such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401 (k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul. An Equal Opportunity Employer.

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