About MiFiber

MiFiber is an Internet services company, originating in the Pacific Northwest and serving both business and residential. Businesses started adopting fiber connectivity before the pandemic. Now, families are learning that with fiber internet, they can build businesses and monetize their creativity and hard work from home. Or they can just comfortably enjoy the most reliable, next generation fast internet. All with the possibility of saving money in the process.

Our vision is to build more fiber internet in underserved communities! We’ve all grown up with different access to the internet, and we know that technology is a necessary component of our families’ futures. So why is it that the small communities must wait for the metropolitan areas first? It is here where the digital divide starts, and our vision begins. Overall, our purpose is to build an internet that everyone trusts.

Now we are investing millions in fiber networks in the Pacific Northwest and partnering with towns and cities to change what communities expect from their Internet service provider. We have already launched Gigabit speed service in Newport WA, Oldtown ID and Priest River ID with many more communities to follow.

Job Description

Are you ready to be part of an enthusiastic and growing team planning the expansion of fiber Internet service in underserved areas of the Pacific Northwest? A critical role responsible for performing daily scheduled installations and service calls to deliver our services to residential and commercial customers. This process includes installing and splicing fiber, activating all services, educating customers, and troubleshooting the network when necessary.

The role includes:

• Responsible for central office operations within the market and region as needed. This includes access control, documentation, shipping and receiving, rack and stack, troubleshooting, cabling, equipment repair, and preventative maintenance.
• Operating in parallel with customer and network operations, all platform resources and vendors deliver preeminent and steadfast products to our customers.
• Install and arrange new equipment for the central office(s). This may include physically upgrading internal system components found in headend locations. To include but not limited to: Docsis3 equipment, fiber OLT or access network technology, other CPUs, memory, hard drives, fiber and coax cables, power cables, CAT6, and more.
• Work with platform sources to ensure the proper engineering is applied in the market and network efficiency is maintained.
• Monitoring and maintaining operation of all network processes, including evaluating environmental controls for optimal performance of all central office equipment.
• Provide live hands-on support as needed for engineering staff.
• Create and own a list of critical spare parts.
• Maintain clean and proper installation of equipment across your region.
• Fiber optic splicing, in and outside of central office locations, including cabinets.
• Deliver on new learnings of GIS tools such as Vetro FiberMap
• Serve as back-up to local Fiber Installation Technician
• Other duties as your manager assigns.

Knowledge, Skills & Abilities

• Hardware repair – Understanding of hardware repair for servers, networking gear, testing equipment, etc.
• Networking – Understanding of network topology for core and access fiber technologies, servers, switches, routers, monitors, and other equipment.
• Troubleshooting skills – Performing tests to identify and fix errors in computer networks and fiber infrastructure.
• Physical requirements – Ability to work on your feet most of the day, regularly crawl, crouch, kneel, and lift equipment up to 60lbs into racks
• Inventory management – Maintain accurate inventory of fiber assets, tools, equipment, networking devices, critical spare parts, cables, etc.
• Communication skills – Being able to explain complicated technical processes in a simple to understand way to non-technical staff.
• Basic Generator & UPS Maintenance - Must take ownership and keep a log of maintenance of all generators as well as UPS units owned by our company. Including schedule of replacing batteries per manufacturer’s recommendations.
• Power balance and calculations - Ability to calculate rack power load and balance of said load between redundant power distribution units to ensure site reliability is integral to redundancy at the network / equipment.
• Technical writing skills – Develop standard operating procedures and manuals for environments you are in charge of.
• On-Call – Must be able to respond to emergency calls 24 hours a day when on-call.
• Multi-task – Must be able to prioritize and multi-task requests in order of importance and efficiency.
• Access control – Understanding access control and physical security of central office environments.
• Driving – Driving to all locations within your region. Must have a clean driving record.
• Growth mindset – Must be driven to grow and succeed professionally. Including being self-managed and self-motivated.
• Serve as back-up to local Fiber Installation Technician

Education

• Bachelor's degree or equivalent experience preferred
• 5+ years central office Infrastructure experience
• Growth mindset – Must be driven to grow and succeed professionally
• Industry certifications in Fixed Wireless networks, Docsis3 networks, Fiber OLT technologies such as Nokia, Calix or otherwise is preferred

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Newport, WA 99156: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cabling: 1 year (Required)

Work Location: One location

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