Cat Adoption Counselor (Part-time)

REPORTING RELATIONSHIPS

DUTIES AND RESPONSIBILITIES

• Adhering to APA! open adoption philosophy and training, counsel adopters, review applications, and approve/deny adoption applications, all while providing exemplary customer service.
• While onsite, receive, medicate, handle and kennel cats and kittens, including those of unknown temperament, and aggressive, sick and injured animals, and those with zoonotic illness.
• Maintain relevant written records, enter/retrieve information on the computer, communicate effectively with managers and coworkers.
• Assist other personnel and other organizations as necessary.
• While onsite, provide information and education to the public via facilitating meet-and-greets for onsite cats, providing photos and videos of onsite cats to marketing, and assisting in answering questions from members of the public.
• While onsite, assist with cleaning animal areas as needed, adhering to strict sanitation protocols
• Handle cash according to APA policies.
• While onsite, assist the cat foster, cat matchmaking, and cat marketing teams by taking pictures of all cattery cats, getting personality and health notes on all cattery cats.
• While onsite, conduct meet and greets with potential adopters.

REQUIRED QUALIFICATIONS

• Experience working with cats in a professional setting (shelter, rescue, veterinary office, etc.).
• Ability to handle cats safely and with kindness at all times, without exception.
• Ability to recognize, understand, and address various animal behaviors and illnesses.
• Customer service experience.
• Ability to work 4-8 hours independently and with minimal breaks.
• Pass driving record and background checks.
• Cell phone.
• Ability to access and respond to email daily.
• Ability to multitask and make decisions.
• Acts with integrity at all times.
• Must be able to work in a high volume, fast paced, high stress environment. Self motivated, great attitude, team-oriented a must.
• Ability to represent Austin Pets Alive professionally at all times with the public and other APA! staff.
• Excellent organizational and communication skills, both verbal and written.
• Ability to learn, and quickly adapt to changes in programs and procedures.
• Commitment to the values and mission of Austin Pets Alive! including sustaining a no-kill Austin and treating animals in our custody with compassion, kindness, and quality care.

PHYSICAL JOB REQUIREMENTS

• Can sit for extended periods of time.
• Ability to lift at least 40 lbs and stand on feet for long periods of the day, able to work both indoors and outdoors at all times of the year.
• Must be able to work with and around animals of unknown temperaments and those with zoonotic conditions.
• Must be able to work with and around chemicals, detergents, and cleaners.

LOCATIONS

• Remote: TBD
• Onsite: 3-4 days/week.
• Town Lake Animal Center (TLAC) Campus, located at 1156 West Cesar Chavez, Austin, Texas 78703
• Tarrytown Adoption Center, located at 3118 Windsor Road, Austin, Texas 78703

TIME COMMITMENT

Austin Pets Alive! is an equal employment opportunity employer and we value having staff who come from communities that are most impacted by the issues we engage on. We especially encourage people of color, LGBTQ people, women, transgender and gender non-conforming people, and people with disabilities to apply.

Austin Pets Alive! does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Austin Pets Alive! is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, community focus, and innovation..