Position Summary:

The CCS Case Manager shall be a member of the multi-professional team responsible for ensuring all members are provided with a complete and integrated member-centered intake assessment. The assessment shall include, but not be limited to, member strengths, preferences, abilities, needs, and historical data regarding the member's family, social support, cultural influences and medical status including psychiatric illness, substance abuse legal; employment, education, abuse and neglect issues, crisis planning and activities of daily living. The CCS Case Manager shall be responsible for coordinating the development of and monitoring the implementation of the Individualized Recovery Plan (IRP) and shall act as the communication liaison for the Case Management (CM) team both internally and externally with respect to the IRP. The CCS Case Manager to member ratio shall not exceed for Licensed Case Manager 1:40 and Unlicensed Case Manager 1:25, the ratio assumes a caseload mix of members with varying needs and that the majority of the member population of the caseload is relatively stable and in active stages of recovery; under the direct supervision of the CBCM QMHP/feam Leader/Psychiatrist or APRN Rx. Case Managers with several members that are either High Intensive shall have a lower case load than twenty-five (25) based upon needs of their members.

Position Qualifications:

• Minimum Education: Licensed Case manager possesses one of the following: Current Hawaii Licensed Social Worker (LBSW, LSW), Licensed Clinical Social Worker (LCSW), Licensed Marriage and Family Therapist (LMFN, Licensed Mental Health Counselor (LMHC), Licensed Advanced Practice Registered Nurse (APRN), & Hawaii Licensed Registered Nurse (RN) with one (1) year of clinical experience in the behavioral health field preferred.
  • Unlicensed: possess one of the following: Master's (MA) or Bachelor's (BA) degree with a minimum of twelve (12) semester credit hours in courses such as Counseling, Criminal Justice, Human Services, Psychology, Social Work, Social Welfare, Sociology, or other behavioral science or High School Diploma.
• Preferred Experience: The equivalent of one (1) year Full-time work experience providing direct behavioral health services to severe & persistently mentally ill (SPMQ members or related human services field & demonstrated working knowledge of cultural norms, values and issues related to cultural diversity in Hawaii and demonstrated working knowledge of the health/human services system and community resources of Hawaii.
• Required References: Two verified professional references attesting to the individual's skills, ability & competency to meet the position duties and responsibilities
• Minimum Field-of-Expertise: Strong clinical skills and experience demonstrating competence in problem-solving, critical thinking, collaboration, and clinical competencies in providing education and training to staff members. Computer proficiency in various software
• Required Certification/Registration: Basic Life Support: (renew upon it's expiration)
  • CPR
  • First Aid
  • CPI

Duties and Responsibilities:

• Demonstrates a welcoming, empathetic and integrated approach towards all members on the team
• Implement a treatment model that is consistent with the Comprehensive, Continuous, Integrated System of Care
• Assist each member in developing recovery services relationships with multi-professional treatment team members that include, but are not limited to, a Peer Specialist, Registered Nurse, Psychiatrist or Advance Practice Registered Nurse with Prescriptive Authority (APRNRx)
• Ensure all CBCM members meet admission criteria for Case Manager Services i.e. level of care current LOCUS; members Ohana CCS eligible diagnosis
• Ensure that initial face-to-face intake contact shall be made with each member within three (3) business days
• Complete a face-to-face comprehensive assessment on Member within fourteen (14) days of enrollment into the program
• Complete a face-to-face reassessment at least every six (6) months or sooner if medically necessary
• Develop an IRP (Individualized Recovery Plan) for each member requiring non-emergent treatment, within fourteen (14) days of the comprehensive assessment conducted upon enrollment into the program
• When inpatient is required, the assessment and IRP shall be developed within the following time frames: (1) acute inpatient treatment or updated within twenty-four (24) hours of admission; and (2) alternative inpatient treatment within forty-eight (48) hours of admission