CASE MANAGER

Residential
Full-Time / Exempt
Galveston, Texas

JOB SUMMARY
The Case Manager assists in short and long-term recovery of survivors of family violence or sexual assault. This position identifies survivors’ needs and connects them to resources, creates a recovery plan while working to establish safety and assist them to regain independence.

ESSENTIAL JOB FUNCTIONS

• Provide clients forms and information to start recovery. Be their advocate and facilitator working in partnership with survivors.
• Help clients develop a recovery plan by jointly reviewing the assistance they have received, identifying any un-met needs, and determining possible sources for gaps in resources.
• Provide evidence-based and trauma informed interventions (i.e., crisis intervention) for clients as appropriate to case manager’s education, training, and licensing.
• Remain in contact with the client until the survivors’ needs are met and/or the case is closed.
• Provide medical, legal, law enforcement accompaniment to clients as needed.
• Maintain detailed records of every case, every referral, and every contact with the client or in the client’s behalf according to grantor and agency requirements.
• Report essential information regarding clients to the supervisor.
• Complete Crime Victims Compensation application and secure signatures on client forms, including releases of information.
• Identify options and explain legal rights, including referring clients for legal instruction, protective orders, and legal representation.
• Assist clients with HUD requirements as they relate to relevant grant activities (i.e. rapid rehousing, homelessness prevention, and homeless stability) for domestic violence survivors.
• Participate in diagnostic evaluations as a member of a multidisciplinary team.
• Refer clients to another program or agency when appropriate.
• Conduct educational and peer support groups with residential and non-residential clients.
• Assist and/or facilitate in-service staff training and development.
• Assist and/or facilitate community training and participate in community outreach activities.
• Network with other agencies to stay informed about services and resources and develop detailed database of referral resources and assistance offered.

• Develop working relationships with resource contacts, law enforcement, and social service agencies.
• Other duties as assigned.

WORK SCHEDULE
Forty (40) hours per week. Monday through Friday as discussed with the supervisor, with rotating weekend coverage. Inclement weather shifts may be required.

PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to operate various office machines and/or equipment; and reach with hands and arms. The employee frequently is required to speak and hear clearly. The employee is frequently required to stoop, kneel, crouch, crawl, and lift approximately 20 lbs. Specific vision abilities required by this job. include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job which is primarily an office environment.

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SUPERVISOR AND MANAGEMENT RESPONSIBILITY*
This position reports to the Client Services Manager. There are no direct reports to this position.

EDUCATION & EXPERIENCE
Required:

• Bachelor’s degree in Social Work or Behavioral Sciences; licensed social worker (LBSW) a plus.
• Minimum three (3) years of work experience in social services or a related field. Work experience must closely align with the essential job functions listed above.
• Demonstration of skill in any (or prefer all) of the following: crisis intervention; hotline and emergency response; victim’s rights and available services; domestic violence; sexual violence; law enforcement and court procedures; experience with trauma theory and working with survivors of trauma.
• Knowledge and experience with trauma informed theory and working with survivors of trauma.
• Bilingual a plus (English/Spanish).
• Possess the ability to communicate effectively verbally and in writing.
• Possess excellent organizational, interpersonal, and planning skills.
• Must be able to establish rapport with others and always maintain healthy boundaries.
• Must be able to present oneself in an appropriately personable and professional manner to clients and staff.
• Must be able to weigh and evaluate personal needs, client needs and the aims and policies of RCCGC, and to respond and negotiate these competing needs as appropriate.

• Must be able to remain calm and supportive in psychological emergencies and/or crises.
• Must be polite, compassionate, courteous, and tactful with the public, victims, their families, Law Enforcement and other agency staff.
• Must have an enhanced level of self-awareness around how he or she relates to others and an ability to effectively modify this personal style as conditions warrant.

BENEFITS
Attractive salary and benefits including Vacation paid time off and Sick paid time off, other paid time off, retirement savings plan, medical, dental, vision and life insurance.

Job Type: Full-time

Pay: $44,000.00 - $48,000.00 per year

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