Provide care and assistance to residents in a compassionate, quality customer service environment that preserves dignity.

Full Time. Shift available is Evenings, 2-10 pm.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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  Takes vital signs, and weighs residents.
• Documents/charts on residents’ changes and unusual occurrences.
• Schedules doctor appointments as needed.
• Admits new residents per community policy.
• Assists residents with showers, grooming, dressing, and toileting as needed.
• Assists residents with activities of daily living as described on individual care plans.
• Assists with basic cleaning and maintenance issues when needed.
• Cleans up after incidents in a timely, efficient manner while maintaining the dignity of the resident.
• Assists residents who have fallen providing safety, security, and compassion.
• Escorts residents to and from the dining room as needed.
• Picks up laundry from resident’s apartment as needed and transport to laundry room.
• Sorts, washes, dries, folds, and hangs laundry according to community procedure.
• Returns clean laundry to resident apartment.
• Assists in serving meals and beverages and taking meal orders as needed.
• Answers call lights with patience and compassion following company guidelines.
• Listens to residents with empathy and assurance. Follows up with appropriate personnel regarding resident concerns.
• Makes rounds on resident to assure their safety and provide assistance as needed.
• Calls Health Services Director, doctors, and families to inform of any change in condition, incidents, medications, etc. as needed.
• Attends meetings/in-services/training sessions as required by Health Services Director and/or Executive Director.
• Maintains confidentiality of residents’ personal information in and out of the community and protects and supports residents’ rights.
• Communicates with residents, families, visitors, and employees in a positive manner using excellent communication skills.
• Provides tours to potential residents and families that show how the resident’s individual needs can be met and promotes the concept of care in the community.
• Maintains a professional appearance and demeanor that encourages a positive, nurturing environment for the residents, families, vendors, and guests.
• Assures excellent customer service by maintaining open and honest communication, answering phone promptly and professionally, and assuring residents, families, and other employee’s needs are met.
• Demonstrates a SERVANT heart and attitude by following the Bethesda Senior Living Communities’ mission statement.

Managerial Breadth/Scope of Job

Provides assistance with activities of daily living to the residents under the leadership of the Health Services Director.

Knowledge/Skills/Abilities

• Interpersonal skills to communicate with residents and staff
• Must show compassion and genuinely care for the elderly and disabled.
• Must be knowledgeable of the location of the SDS sheets on hazardous materials and able to understand the guidelines.
• Must be able to work independently and prioritize work load as emergencies arise.
• Ability to work in stressful situations with residents, families, visitors, and other staff.
• Must maintain a current driver’s license and comply with all requirements of Bethesda’s Auto Policy.

Education/Experience

High School diploma or equivalent preferred. Certification in nursing assistance desired. CPR and First Aid as required per state guidelines.

Working Environment/Physical Requirements

Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently. Must be able to stoop, bend, and reach. Must be able to lift residents in excess of 100 pounds with assistance.